Home care--when will the information age arrive?

Abstract

This is the final article in a series of three focusing on key management processes in home care. The first article addressed the issue of quality management; the second examined service and human resource issues. This article looks at financial and information management, recognizing that financial management hinges on access to good information. The article focuses on the information issues in home care. It starts by outlining the context that makes the need for home care information critical and discusses some of the issues found in existing information. It then identifies some of the operational, clinical, financial and utilization information needs of home care administrators.