Patient satisfaction with nursing care in hospitals.

Abstract

Patient satisfaction has become one measure of quality of nursing care. This article reports on two preliminary studies and one major study of the Patient Satisfaction with Nursing Care Questionnaire. This questionnaire includes four general questions related to the patient's satisfaction with the overall stay in the hospital, food provided, and medical and nursing care received and 15 items that measure satisfaction with three dimensions of nursing care: caring about patients (interpersonal), technical skills, and patient education.