{"title":"Effectiveness of post card appointment reminders.","authors":"S E Moser","doi":"","DOIUrl":null,"url":null,"abstract":"<p><strong>Objective: </strong>This study measures the effectiveness of post card appointment reminders in a residency-based family practice center.</p><p><strong>Methods: </strong>Outcomes of 1,380 consecutive appointments before institution of reminders were compared with 1,303 appointments afterward. Then, 140 patients were informally surveyed in follow-up.</p><p><strong>Results: </strong>Before reminders, overall office no-show rate was 13.0%, cancellations were 19.4%, and arrivals were 67.6%. No-shows correlated with length of time from scheduling date to appointment date, seeing a resident rather than faculty, and patient payment classification (p < 0.0001). Post card reminders did not significantly improve arrivals by patients or change no-shows to cancellations. The reminders were well received by patients.</p><p><strong>Conclusions: </strong>Post card appointment reminders were simple to institute and appreciated by patients but had little effect on improving appointment-keeping behavior.</p>","PeriodicalId":77127,"journal":{"name":"Family practice research journal","volume":"14 3","pages":"281-8"},"PeriodicalIF":0.0000,"publicationDate":"1994-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Family practice research journal","FirstCategoryId":"1085","ListUrlMain":"","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
Objective: This study measures the effectiveness of post card appointment reminders in a residency-based family practice center.
Methods: Outcomes of 1,380 consecutive appointments before institution of reminders were compared with 1,303 appointments afterward. Then, 140 patients were informally surveyed in follow-up.
Results: Before reminders, overall office no-show rate was 13.0%, cancellations were 19.4%, and arrivals were 67.6%. No-shows correlated with length of time from scheduling date to appointment date, seeing a resident rather than faculty, and patient payment classification (p < 0.0001). Post card reminders did not significantly improve arrivals by patients or change no-shows to cancellations. The reminders were well received by patients.
Conclusions: Post card appointment reminders were simple to institute and appreciated by patients but had little effect on improving appointment-keeping behavior.
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