Tom Gregg, Natasha Kalebic, Joshua W Moore, Georgia Naldrett, Sarah Edwards, Donald Findlater, Pamela J Taylor
{"title":"First Evaluation of a Novel Live-Chat Service for Preventing Child Sexual Abuse.","authors":"Tom Gregg, Natasha Kalebic, Joshua W Moore, Georgia Naldrett, Sarah Edwards, Donald Findlater, Pamela J Taylor","doi":"10.5964/sotrap.15145","DOIUrl":null,"url":null,"abstract":"<p><p>Live-chat services are increasingly used for prevention in healthcare. Systematic literature searching found them untested for preventing sexual abuse of children. Our aims were to compare anonymous cohorts using a new live-texting service <i>or</i> an established phoneline with the same prevention aims and drawing on the same responder pool, and explore chat qualities. In the first three months of live-chat, all 120 hours available were used. Chatters (<i>n</i> = 104) were significantly younger than phoneline-users (<i>n</i> = 985), over half of both groups help-seeking for their own inappropriate activities. Significantly fewer live-chat (49%) than phoneline-users (82%) reported any police involvement. Qualitative analysis of self-concerned chat transcripts suggested that, while psychological engagement with responders seemed unusual, 10%, returned on subsequent days and carried ideas between chats. Their core concern was of internal 'struggle', especially around self-identity, rendering some suicidal. In reaching undetected perpetrators, this first evaluation of live-chat in this context suggests greater primary preventive potential than the phoneline. As psychological engagement seems feasible, next steps should include developing engagement strategies.</p>","PeriodicalId":520406,"journal":{"name":"Sexual offending (Trier, Germany)","volume":"21 ","pages":"e15145"},"PeriodicalIF":0.0000,"publicationDate":"2026-09-23","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.ncbi.nlm.nih.gov/pmc/articles/PMC13610149/pdf/","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Sexual offending (Trier, Germany)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.5964/sotrap.15145","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"2026/1/1 0:00:00","PubModel":"eCollection","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
Live-chat services are increasingly used for prevention in healthcare. Systematic literature searching found them untested for preventing sexual abuse of children. Our aims were to compare anonymous cohorts using a new live-texting service or an established phoneline with the same prevention aims and drawing on the same responder pool, and explore chat qualities. In the first three months of live-chat, all 120 hours available were used. Chatters (n = 104) were significantly younger than phoneline-users (n = 985), over half of both groups help-seeking for their own inappropriate activities. Significantly fewer live-chat (49%) than phoneline-users (82%) reported any police involvement. Qualitative analysis of self-concerned chat transcripts suggested that, while psychological engagement with responders seemed unusual, 10%, returned on subsequent days and carried ideas between chats. Their core concern was of internal 'struggle', especially around self-identity, rendering some suicidal. In reaching undetected perpetrators, this first evaluation of live-chat in this context suggests greater primary preventive potential than the phoneline. As psychological engagement seems feasible, next steps should include developing engagement strategies.
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