Different feedback practices across health professions in a shared clinical workplace.

IF 4 2区 教育学 Q1 EDUCATION, SCIENTIFIC DISCIPLINES
Stefanie Lea Mosimann, Maurizio Alen Trippolini, Karen Dominique Könings
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Abstract

Introduction: Feedback in clinical health professions workplaces often lacks the features known to promote competence development. A constructive interprofessional feedback culture calls for professionals to have aligned ideas about feedback giving and receiving but little is known about feedback characteristics across professions within the same workplace. This study explores perceptions and challenges of feedback in nursing, physiotherapy, and medicine using the R2C2 feedback model as a framework.

Methods: We conducted a qualitative study in a medical department of a Swiss hospital. Purposefully sampled physicians (both residents and attendings), nurses, and physiotherapists participated in audio-recorded, semi-structured interviews. Transcripts were analyzed iteratively alongside data collection.

Results: We identified various promoting and inhibiting factors for effective feedback conversations related to the four components of the R2C2 model. Across professions, feedback quality was depending on interpersonal relationships, reluctance to provide feedback to avoid conflict, and limited time. We recognized distinct differences in feedback orientation in the different professions, with nurses emphazising team feedback and the culture of niceness, physiotherapists perceiving feedback as a routine learner-centered coaching opportunity, and both physician groups experiencing feedback as a one-way transmission of information and understanding feedback as of, not for learning.

Discussion: Distinct profession-specific feedback orientations were identified within a shared clinical workplace, rather than shared feedback practices among professions. Feedback was relationally framed in nursing, coaching-oriented in physiotherapists, and evaluative in medicine. These findings suggest that professional socialisation shapes feedback practices even within a common organizational environment and warrant further research into how such differences influence feedback across professional boundaries.

在共享的临床工作场所中,卫生专业人员的不同反馈做法。
简介:临床卫生专业工作场所的反馈往往缺乏促进能力发展的特征。一个有建设性的跨专业反馈文化要求专业人员对反馈的给予和接受有一致的想法,但在同一个工作场所,对跨专业的反馈特征知之甚少。本研究以R2C2反馈模型为框架,探讨了护理、物理治疗和医学中反馈的认知和挑战。方法:我们在瑞士一家医院的内科进行了定性研究。有目的地抽样的医生(住院医师和主治医师)、护士和物理治疗师参加了录音的半结构化访谈。在收集数据的同时,对转录本进行迭代分析。结果:我们确定了与R2C2模型的四个组成部分相关的有效反馈对话的各种促进和抑制因素。在不同的职业中,反馈的质量取决于人际关系、为避免冲突而不愿提供反馈以及有限的时间。我们认识到不同职业的反馈取向存在明显差异,护士强调团队反馈和友好文化,物理治疗师将反馈视为常规的以学习者为中心的指导机会,而两个医生群体都将反馈视为信息的单向传递,并将反馈理解为一种目的,而不是为了学习。讨论:在共享的临床工作场所中确定了明确的专业特定反馈导向,而不是在专业之间共享反馈实践。在护理中,反馈是相互关联的框架,在物理治疗师中以指导为导向,在医学中以评估为导向。这些发现表明,即使在共同的组织环境中,职业社会化也会影响反馈实践,并需要进一步研究这种差异如何影响跨职业边界的反馈。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Medical Teacher
Medical Teacher 医学-卫生保健
CiteScore
7.80
自引率
8.50%
发文量
396
审稿时长
3-6 weeks
期刊介绍: Medical Teacher provides accounts of new teaching methods, guidance on structuring courses and assessing achievement, and serves as a forum for communication between medical teachers and those involved in general education. In particular, the journal recognizes the problems teachers have in keeping up-to-date with the developments in educational methods that lead to more effective teaching and learning at a time when the content of the curriculum—from medical procedures to policy changes in health care provision—is also changing. The journal features reports of innovation and research in medical education, case studies, survey articles, practical guidelines, reviews of current literature and book reviews. All articles are peer reviewed.
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