The role of acknowledgment in rebuilding trust

IF 1.8 4区医学 Q1 MEDICINE, GENERAL & INTERNAL

Journal of hospital medicine Pub Date : 2026-09-01 Epub Date: 2026-08-02 DOI:10.1002/jhm.70415

Smrithi Mahadevan MPA, Caroline Shore MPA, Kate B. Hilton JD, MTS, Lindsay Martin MSPH, Lauren A. Taylor PhD, MDiv

引用次数: 0

Abstract

In response to declining public trust in healthcare institutions, the Institute for Healthcare Improvement (IHI) and the American Board of Internal Medicine Foundation (ABIMF) began a collaborative to identify changes that healthcare organizations could make to regain the trust of their care teams and communities. Using IHI and ABIMF's theory of change as a guide, six healthcare organizations tested this framework on-site and shared lessons learned, identifying the critical role of not just acknowledging past breaches but also demonstrating accountability as crucial steps to strengthening trust. The experiences of three healthcare organizations are summarized here.

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承认在重建信任中的作用。

为了应对公众对医疗保健机构信任度的下降，医疗保健改善研究所（IHI）和美国内科医学基金会委员会（ABIMF）开始合作，确定医疗保健组织可以做出的改变，以重新获得其护理团队和社区的信任。以IHI和ABIMF的变革理论为指导，六家医疗保健组织对该框架进行了现场测试，并分享了经验教训，确定了不仅要承认过去的违规行为，而且要证明问责制是加强信任的关键步骤。这里总结了三个医疗保健组织的经验。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Journal of hospital medicine 医学-医学：内科

CiteScore

4.40

自引率

11.50%

发文量

233

审稿时长

4-8 weeks

期刊介绍： JHM is a peer-reviewed publication of the Society of Hospital Medicine and is published 12 times per year. JHM publishes manuscripts that address the care of hospitalized adults or children. Broad areas of interest include (1) Treatments for common inpatient conditions; (2) Approaches to improving perioperative care; (3) Improving care for hospitalized patients with geriatric or pediatric vulnerabilities (such as mobility problems, or those with complex longitudinal care); (4) Evaluation of innovative healthcare delivery or educational models; (5) Approaches to improving the quality, safety, and value of healthcare across the acute- and postacute-continuum of care; and (6) Evaluation of policy and payment changes that affect hospital and postacute care.