Ji Won Shin, Audrey Lund Rothchild, Loraine Theresa Sinnott, Judith A. Tate, Mary Beth Happ
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引用次数: 0
Abstract
Background
Nurses report frustration with and avoidance of mechanically ventilated patients with communication impairments. The SPEACS-2 program provides online training in patient communication assessment and assistive communication strategies. This study measured frustration and avoidance among ICU nurses and student nurses after SPEACS-2 training.
Purpose
(1) Determine the relationship between frustration with communication and avoidance of patients who are difficult to understand; (2) Describe changes in frustration and avoidance after SPEACS-2 training relative to before (ICU nurses only); and (3) Compare post-training frustration and avoidance between ICU nurses and student nurses.
Methods
We conducted a descriptive, comparative secondary analysis of Nurse Communication Survey (NCS) data collected in two separate SPEACS-2 studies with ICU nurses and pre-licensure student nurses. ICU nurses completed the post-intervention survey 3 months after SPEACS-2 training, whereas student nurses completed the post-intervention survey 1 year after training.
Results
263 ICU nurses and 85 student nurses participated in the survey. Findings suggest a weak-to-moderate positive correlation between avoidance and frustration, indicating that participants who reported greater frustration also tended to report greater avoidance, although the relationship was modest (Spearman's ρ = 0.302, p < 0.0001). The ICU nurse group showed a significant change post-intervention in feeling frustrated (p = 0.0001) but no change in avoidance. Most ICU nurses (84.1%) and student nurses (87.0%) reported never or rarely avoiding contact with patients.
Conclusion
The significant reduction in nurse frustration as a result of this communication training intervention may translate into greater nurse satisfaction and better patient experience.
期刊介绍:
Applied Nursing Research presents original, peer-reviewed research findings clearly and directly for clinical applications in all nursing specialties. Regular features include "Ask the Experts," research briefs, clinical methods, book reviews, news and announcements, and an editorial section. Applied Nursing Research covers such areas as pain management, patient education, discharge planning, nursing diagnosis, job stress in nursing, nursing influence on length of hospital stay, and nurse/physician collaboration.