AI and the democratization of knowledge work

Abstract

Generative artificial intelligence (AI) is broadly impacting knowledge workers and knowledge work, a valuable part of modern economies. Recent empirical research shows that when people use generative AI for work they primarily use it for high-complexity, knowledge-work tasks. However, this leaves open the question of who the users and beneficiaries of such tools are. Here, we explore the extent to which AI democratizes knowledge work and describe technical and social interventions for addressing notable social and place-based divides. This Perspective explores the extent to which AI democratizes knowledge work and discusses potential intervention strategies for addressing social and place-based divides.