Émeline Odwazny Derville, Charlotte Deschamps, Raphaëlle Bigot, Rosalie Rousseau
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引用次数: 0
Abstract
Introduction: The language barrier constitutes a major obstacle to healthcare access. In response, on-site and telephone professional interpreting services were implemented in 2017 in the Pays de la Loire region. This study aims to assess healthcare professionals’ perceptions of these services in ambulatory care settings.
Methods: A qualitative study based on grounded theory principles was conducted through focus groups and semi-structured interviews with community-based healthcare professionals who had previously used interpreting services. Participants were recruited via email using program activity records. Data were analyzed and categorized according to emerging themes. An explanatory model, resulting from integrative analysis, was developed and illustrated in a diagram.
Results: A total of 17 healthcare professionals were interviewed (13 general practitioners, 2 midwives, and 2 speech and language therapists) through two focus groups and five individual interviews. Participants highlighted improvements in communication and the therapeutic relationship, as well as the intercultural contribution, which made interpreting a versatile tool well suited to the consultations. They gradually appropriated this practice, reporting both professional and personal satisfaction. However, structural constraints limited broader implementation. Additional barriers included longer consultation times and concerns that using interpreters might complicate complex situations or disrupt the therapeutic relationship.
Conclusion: Professional interpreting enhances the safety of the therapeutic relationship and helps reduce inequalities in healthcare access. Broader adoption, financial recognition, and wider dissemination among healthcare providers are essential to ensure sustainability.
期刊介绍：
La revue Santé Publique s’adresse à l’ensemble des acteurs de santé publique qu’ils soient décideurs,
professionnels de santé, acteurs de terrain, chercheurs, enseignants ou formateurs, etc. Elle publie
des travaux de recherche, des évaluations, des analyses d’action, des réflexions sur des interventions
de santé, des opinions, relevant des champs de la santé publique et de l’analyse des services de
soins, des sciences sociales et de l’action sociale.
Santé publique est une revue à comité de lecture, multidisciplinaire et généraliste, qui publie sur
l’ensemble des thèmes de la santé publique parmi lesquels : accès et recours aux soins, déterminants
et inégalités sociales de santé, prévention, éducation pour la santé, promotion de la santé,
organisation des soins, environnement, formation des professionnels de santé, nutrition, politiques
de santé, pratiques professionnelles, qualité des soins, gestion des risques sanitaires, représentation
et santé perçue, santé scolaire, santé et travail, systèmes de santé, systèmes d’information, veille
sanitaire, déterminants de la consommation de soins, organisation et économie des différents
secteurs de production de soins (hôpital, médicament, etc.), évaluation médico-économique
d’activités de soins ou de prévention et de programmes de santé, planification des ressources,
politiques de régulation et de financement, etc
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