Employers' satisfaction in the recruitment process outsourcing environment: a study of the industrial sector

Q2 Business, Management and Accounting

International Journal of Advanced Operations Management Pub Date : 2025-01-01 DOI:10.1504/ijaom.2025.147692

N.A. Poonam

{"title":"Employers' satisfaction in the recruitment process outsourcing environment: a study of the industrial sector","authors":"N.A. Poonam","doi":"10.1504/ijaom.2025.147692","DOIUrl":null,"url":null,"abstract":"An employer means the customers who outsource the service to RPO vendors. Customer satisfaction is an important to outsourcing success and hence outsourcing contract continuation. This article aims at first identify the most vital factor that influence the customer satisfaction in the RPO environment and then find the perception of customers regarding RPO in the industrial sector. The sample has been collected from 400 respondents (200 customers each from service and manufacturing sector) for the study, by using convenience sampling method. For this purpose, analysis was done by using descriptive statistics, confirmatory factor analysis through AMOS software and independent sample t-test. After analysis, it is found that relationship quality is the most significant factor that influences customer satisfaction in recruitment process outsourcing (RPO) environment. Significant difference was found among customer perception towards recruitment process outsourcing (RPO) regarding service quality and relationship quality across type of industry.","PeriodicalId":38027,"journal":{"name":"International Journal of Advanced Operations Management","volume":"16 2","pages":"162-179"},"PeriodicalIF":0.0000,"publicationDate":"2025-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Advanced Operations Management","FirstCategoryId":"0","ListUrlMain":"https://doi.org/10.1504/ijaom.2025.147692","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"Business, Management and Accounting","Score":null,"Total":0}

引用次数: 0

Abstract

An employer means the customers who outsource the service to RPO vendors. Customer satisfaction is an important to outsourcing success and hence outsourcing contract continuation. This article aims at first identify the most vital factor that influence the customer satisfaction in the RPO environment and then find the perception of customers regarding RPO in the industrial sector. The sample has been collected from 400 respondents (200 customers each from service and manufacturing sector) for the study, by using convenience sampling method. For this purpose, analysis was done by using descriptive statistics, confirmatory factor analysis through AMOS software and independent sample t-test. After analysis, it is found that relationship quality is the most significant factor that influences customer satisfaction in recruitment process outsourcing (RPO) environment. Significant difference was found among customer perception towards recruitment process outsourcing (RPO) regarding service quality and relationship quality across type of industry.

查看原文本刊更多论文

招聘流程外包环境下的雇主满意度：基于工业部门的研究

雇主是指将服务外包给RPO供应商的客户。客户满意度是外包成功和外包合同延续的重要因素。本文旨在首先确定影响RPO环境中客户满意度的最重要因素，然后找到客户对工业部门RPO的看法。本研究采用便利抽样法，从400名受访者（服务和制造业各200名客户）中抽取样本。为此，采用描述性统计、AMOS软件验证性因子分析和独立样本t检验进行分析。通过分析发现，在招聘流程外包（RPO）环境中，关系质量是影响客户满意度的最显著因素。不同行业的客户对招聘流程外包（RPO）的服务质量和关系质量感知存在显著差异。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

求助全文

约1分钟内获得全文求助全文

来源期刊

International Journal of Advanced Operations Management Decision Sciences-Management Science and Operations Research

CiteScore

2.20

自引率

0.00%

发文量

期刊介绍： In today''s complex, global economy, the operations function is critical to business success. All organisations have an operations function that helps them run efficiently and productively. IJAOM is a peer reviewed international journal which publishes original, high-quality and cutting-edge research on all aspects of advanced operations management, aiming at bridging the gap between theory and practice with applications analysing the real situation. Topics covered include -Global operations management, lean/agile operations -Knowledge, service, demand and R&D management -Scheduling, sequencing, vehicle routing -Inventory management and co-ordination -Multi-objective optimisation; TQM and six sigma practices -Business process outsourcing -Aggregate planning, ERP, JIT -Performance measurement -Cultural, environmental and implementation issues -Logistics service performance, supply chain management -Product planning, lot sizing, MPS, MRP -Repetitive manufacturing and service operations -Project and technology management, network management -Modelling and simulation, decision analysis/making -Comparison of operations management in different countries