Towards integrated dashboards for better management of human-centric issues in software development

IF 3.1 2区计算机科学 Q3 COMPUTER SCIENCE, SOFTWARE ENGINEERING

Automated Software Engineering Pub Date : 2025-10-18 DOI:10.1007/s10515-025-00565-x

Liam Todd, Kashumi Madampe, Hourieh Khalajzadeh, Mojtaba Shahin, John Grundy

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引用次数: 0

Abstract

GitHub and Jira projects typically contain many issues and issue comments used to track project tasks and defects. An important class of issues that needs appropriate consideration is called “human-centric issues”. These issues relate to different human characteristics of end users that need to be identified, tracked and managed differently from traditional technical-related issues. Current management of these human-centric issues during defect management is limited. We introduce a novel dashboard – the (Human-centric Issue Visualiser – HCIV) that categorises and tags these HCIss. We built HCIV prototypes for the two platforms, GitHub and Jira. These tag issues and present them in various visual forms to software practitioners. Using the dashboard, human-centric issues can be prioritised and tracked, and machine learning-generated classifications can be overridden. To reflect these interactions, associated GitHub and Jira issue tags are updated while the user interacts with our dashboard. The user evaluations of our dashboard prototypes show their potential for human-centric issue management. A demo of the GitHub version of the tool being used can be viewed at https://youtu.be/v49aiRiDIPs, and the Jira version can be viewed at https://youtu.be/qQM72SErmqs.

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朝着集成仪表板的方向发展，以便更好地管理软件开发中以人为中心的问题

GitHub和Jira项目通常包含许多问题，并发布用于跟踪项目任务和缺陷的注释。需要适当考虑的一类重要问题被称为“以人为本的问题”。这些问题涉及最终用户的不同人类特征，需要以不同于传统技术相关问题的方式进行识别、跟踪和管理。在缺陷管理期间，当前对这些以人为中心的问题的管理是有限的。我们介绍了一种新的仪表板——（以人为中心的问题可视化器- HCIV），它对这些hci进行分类和标记。我们为GitHub和Jira这两个平台构建了HCIV原型。这些标记问题，并以各种可视化的形式呈现给软件从业者。使用仪表板，可以对以人为中心的问题进行优先级排序和跟踪，并且可以覆盖机器学习生成的分类。为了反映这些交互，当用户与我们的仪表板交互时，相关的GitHub和Jira问题标签会更新。我们的仪表板原型的用户评估显示了它们在以人为中心的问题管理方面的潜力。使用的GitHub版本的演示可以在https://youtu.be/v49aiRiDIPs上查看，Jira版本可以在https://youtu.be/qQM72SErmqs上查看。

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来源期刊

Automated Software Engineering 工程技术-计算机：软件工程

CiteScore

4.80

自引率

11.80%

发文量

审稿时长

>12 weeks

期刊介绍： This journal details research, tutorial papers, survey and accounts of significant industrial experience in the foundations, techniques, tools and applications of automated software engineering technology. This includes the study of techniques for constructing, understanding, adapting, and modeling software artifacts and processes. Coverage in Automated Software Engineering examines both automatic systems and collaborative systems as well as computational models of human software engineering activities. In addition, it presents knowledge representations and artificial intelligence techniques applicable to automated software engineering, and formal techniques that support or provide theoretical foundations. The journal also includes reviews of books, software, conferences and workshops.