Voice-Activated Self-Monitoring Application (VoiS): User Acceptance and Satisfaction in the Field.

Abstract

This paper illustrates the processes and results of user acceptance and satisfaction tests for the voice-activated self-monitoring (VoiS) application conducted in the field. VoiS was designed and developed for individuals with diabetes (DM) and hypertension (HTN) to support their routine and convenient self-management using a smart speaker platform. VoiS is also accessible on users' mobile devices to visualize user-generated data. A total of nine adults with DM and HTN participated and were asked to use the VoiS system at home for a week to identify its acceptability in real-world conditions. Participants completed phone interviews to report operational errors and a structured survey to assess the acceptability of VoiS. The results showed that participants agreed or strongly agreed that VoiS was easy to use and useful, and they intended to continue using it. They were highly satisfied with VoiS. They also reported operational errors and challenges including device-related technical issues and the smart reminder feature of VoiS. Overall, participants perceived VoiS as an easy and useful tool for managing their conditions and felt motivated to monitor their biomarkers routinely.