Rationality outperforms emotionality in building trust in doctor-patient interaction: a mixed-method approach.

IF 1.9 3区医学 Q2 PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH

Psychology Health & Medicine Pub Date : 2025-09-27 DOI:10.1080/13548506.2025.2565511

Kun Yang

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引用次数: 0

Abstract

The trust-related issue has attracted considerable attention, and prior studies found that trust can be established through various linguistic strategies. Nevertheless, the specific strategies for building trust remain insufficiently clarified, and their relative effectiveness is still underexplored. As such, this paper aims to explore different linguistic strategies for fostering trust and their effectiveness within doctor-patient interaction discourses. The study identifies two primary types of trust-building linguistic strategies: rational strategies and emotional strategies. Rational strategies refer to instances where doctors aim to maximise patients' benefits while minimising potential risks, whereas emotional strategies involve doctors seeking to enhance patients' positive emotions and alleviate negative ones. A subsequent experimental study corroborates these findings, demonstrating that rational strategies tend to exert a stronger influence than emotional strategies in doctor-patient interactions. The findings of this study hold both theoretical and practical significance, as they advance our understanding of trust-building mechanisms and offer insights for improving doctor-patient relationships.

查看原文本刊更多论文

理性胜过感性在医患互动中建立信任：混合方法方法。

信任问题引起了人们的广泛关注，已有研究发现，信任可以通过多种语言策略来建立。然而，建立信任的具体战略仍然不够明确，它们的相对效力仍然没有得到充分的探讨。因此，本文旨在探讨在医患互动语篇中促进信任的不同语言策略及其有效性。该研究确定了两种主要类型的建立信任的语言策略：理性策略和情感策略。理性策略是指医生的目标是使患者的利益最大化，同时使潜在风险最小化，而情绪策略是指医生寻求增强患者的积极情绪，减轻患者的消极情绪。随后的一项实验研究证实了这些发现，表明在医患互动中，理性策略往往比情绪策略发挥更大的影响。本研究的结果对增进我们对信任建立机制的理解，并为改善医患关系提供见解，具有重要的理论和实践意义。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Psychology Health & Medicine PUBLIC, ENVIRONMENTAL & OCCUPATIONAL HEALTH-

CiteScore

6.20

自引率

0.00%

发文量

200

审稿时长

6-12 weeks

期刊介绍： Psychology, Health & Medicine is a multidisciplinary journal highlighting human factors in health. The journal provides a peer reviewed forum to report on issues of psychology and health in practice. This key publication reaches an international audience, highlighting the variation and similarities within different settings and exploring multiple health and illness issues from theoretical, practical and management perspectives. It provides a critical forum to examine the wide range of applied health and illness issues and how they incorporate psychological knowledge, understanding, theory and intervention. The journal reflects the growing recognition of psychosocial issues as they affect health planning, medical care, disease reaction, intervention, quality of life, adjustment adaptation and management. For many years theoretical research was very distant from applied understanding. The emerging movement in health psychology, changes in medical care provision and training, and consumer awareness of health issues all contribute to a growing need for applied research. This journal focuses on practical applications of theory, research and experience and provides a bridge between academic knowledge, illness experience, wellbeing and health care practice.