Measuring the Impact of High-Performing Nurse Managers on Nurse Outcomes Across Clinical Settings.

Abstract

Objective: The purpose of this article was to compare nurse outcomes between high-performing and low-performing nurse managers (NMs) across clinical settings and discuss financial savings associated with high-performing NMs.

Background: When NMs are provided with an environment that allows them to perform at a high level, their impact can be measured in terms of their nursing unit outcomes. Understanding the differences achieved between high-performing and low-performing NMs may provide insights on the return on investment in redesigning the NM role.

Methods: Data from the 2022 National Database of Nursing Quality Indicators annual RN survey were used to examine the relationships among variables across care settings.

Results: High-performing NMs across clinical settings achieved significantly higher RN intent to stay, higher quality of care, and lower missed nursing care, compared with low-performing NMs.

Conclusions: High-performing NMs achieved superior nurse outcomes with implications for the quality of nursing care and patient outcomes. Although coaching underperforming NMs is intuitive, mentoring high-performing NMs may yield greater benefit.