A social information sensitive model for conversational recommender systems.

Abstract

Conversational recommender systems (CRS) facilitate natural language interactions for more effective item suggestions. While these systems show promise, they face challenges in effectively utilizing and integrating informative data with conversation history through semantic fusion. In this study we present an innovative framework for extracting social information from conversational datasets by inferring ratings and constructing user-item interaction and user-user relationship graphs. We introduce a social information sensitive semantic fusion (SISSF) method that employs contrastive learning (CL) to bridge the semantic gap between generated social information and conversation history. We evaluated the framework on two public datasets (ReDial and INSPIRED) using both automatic and human evaluation metrics. Our SISSF framework demonstrated significant improvements over baseline models across all metrics. For the ReDial dataset, SISSF achieved superior performance in recommendation tasks (R@1: 0.062, R@50: 0.437) and conversational quality metrics (Distinct-2: 4.223, Distinct-3: 5.595, Distinct-4: 6.155). Human evaluation showed marked improvement in both fluency (1.81) and informativeness (1.63). We observed similar performance gains on the INSPIRED dataset, with notable improvements in recommendation accuracy (R@1: 0.046, R@10: 0.129, R@50: 0.269) and response diversity (Distinct-2: 2.061, Distinct-3: 4.293, Distinct-4: 6.242). The experimental results consistently validate the effectiveness of our approach in both recommendation and conversational tasks. These findings suggest that incorporating social context through CL can significantly improve the personalization and relevance of recommendations in conversational systems.