Experiences of Person-Centred Care Among Nurses in COVID-19 Wards: A Qualitative Study.

Abstract

Aim: While there is extensive research on nurses' experiences in caring for COVID-19 patients, studies focusing on person-centred care in this context remain limited. This study aimed to obtain a thorough understanding of the meaning and essence of person-centred care experienced by nurses in COVID-19 wards in South Korea.

Design: This study adopted a qualitative research design.

Methods: Data were collected from April 2022 to February 2023 using one-on-one in-depth interviews with nine nurses working in COVID-19-designated hospitals; these data were analysed using content analysis. This study adhered to the Consolidated Criteria for Reporting Qualitative Research (COREQ) guidelines.

Results: The five categories were: encountering barriers between nurses and patients, the conflict between principles and dignity, providing individualised care even under controlled circumstances, providing care in a therapeutic community relationship and desiring stable care even in a crisis.

Conclusion: This study examined nurses' challenges and experiences in delivering person-centred care during the COVID-19 pandemic. Despite the conflict between infection control guidelines and individual patient needs, nurses sought to address patients' psychological and physical challenges while overcoming COVID-19 together, leading to satisfaction for both patients and nurses. Systemic support and education are essential to sustain person-centred care, and this study provides valuable insights for improving nursing practice in crisis situations.

Patient or public contribution: No patient or public contribution.