Patient Online Ratings of Sports Medicine Surgeons Most Commonly Relate to Bedside Manner and Communication

Q3 Medicine

Arthroscopy Sports Medicine and Rehabilitation Pub Date : 2025-08-01 DOI:10.1016/j.asmr.2025.101202

Shea E. Randall B.A. , Klea Gjonaj M.S. , Raheyma N. Siddiqui B.A. , Julia Mansour B.S. , Siddharth Mehrotra B.S. , Shreya M. Saraf M.S. , Mary K. Mulcahey M.D.

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引用次数: 0

Abstract

Purpose

To determine whether online ratings of sports medicine surgeons are more heavily influenced by clinical or nonclinical factors and to determine whether gender and geographic region influence surgeon reviews.

Methods

A list of 102 sports medicine surgeons who were members of the American Academy of Orthopaedic Surgeons was randomly generated. Each surgeon was searched on the Healthgrades and Google Reviews websites, and every 1- and 5-star review for each surgeon since 2022 was compiled. The comments within these reviews were subsequently classified as clinical and nonclinical based on predetermined categories.

Results

Surgeons averaged 25 five-star reviews (range, 0-119) and 1 one-star review (range, 0-7) from Healthgrades and Google Reviews. Among 5-star reviews, the most common positive comments were related to bedside manner (n = 1,336; 56%), communication (n = 1,216; 50.9%), and treatment success (n = 453; 19%). The most common negative comments among 1-star reviews were related to communication (n = 59; 46.8%), bedside manner (n = 57; 45.2%), and appointment efficiency/scheduling (n = 38; 30.2%). Overall, both 1- and 5-star reviews contained a higher proportion of nonclinical comments than clinical comments. Female sports medicine surgeons had a higher proportion of clinical comments in their 1-star reviews (28 of 58, 48.3%) compared with their male counterparts (58 of 202, 28.7%) (P = .01).

Conclusions

Most 5- and 1-star reviews of sports medicine surgeons complimented or critiqued nonclinical aspects of patient care. Among both 5- and 1-star reviews, the most common comments related to communication and bedside manner. Thus, sports medicine surgeons can improve patient satisfaction by focusing on overall demeanor and communication skills.

Clinical Relevance

These findings offer valuable insights into patient satisfaction and guide efforts to improve patient experiences and outcomes within orthopaedic sports medicine.

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患者对运动医学外科医生的在线评分通常与床边态度和沟通有关

目的确定临床或非临床因素对运动医学外科医生的在线评分的影响更大，并确定性别和地理区域是否影响外科医生的评价。方法随机抽取102名美国骨科学会会员的运动医学外科医生。每位外科医生都在Healthgrades和谷歌Reviews网站上进行了搜索，并编译了自2022年以来每位外科医生的所有1星和5星评论。这些综述中的评论随后根据预先确定的类别分为临床和非临床。结果外科医生在健康等级和谷歌评价中平均获得25个五星评价（范围0-119）和1个一星评价（范围0-7）。在5星评价中，最常见的正面评价与床边态度（n = 1336; 56%）、沟通（n = 1216; 50.9%）和治疗成功（n = 453; 19%）有关。一星评价中最常见的差评与沟通（n = 59, 46.8%）、对病人态度（n = 57, 45.2%）和预约效率/安排（n = 38, 30.2%）有关。总体而言，1星和5星评价包含的非临床评论比临床评论的比例更高。女性运动医学外科医生在1星评价中的临床评论比例（58分之28,48.3%）高于男性同行（202分之58,28.7%）（P = 0.01）。结论：大多数运动医学外科医生的5星和1星评价赞扬或批评了患者护理的非临床方面。在5星和1星的评论中，最常见的评论与沟通和对病人的态度有关。因此，运动医学外科医生可以通过关注整体举止和沟通技巧来提高患者满意度。临床相关性这些发现对患者满意度提供了有价值的见解，并指导了骨科运动医学中改善患者体验和结果的努力。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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