Novel approach to improving teamwork in healthcare.

IF 1.7 Q3 HEALTH CARE SCIENCES & SERVICES

BMJ Leader Pub Date : 2025-07-10 DOI:10.1136/leader-2024-001159

Christopher A Collura, Jane E Brumbaugh, Megan M Misgen, Raymond C Stetson, Stephanie C Mavis, Tami K Omdahl, Claire E Reeve, Christopher E Colby

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Abstract

Background: Excellence in healthcare delivery is dependent on individuals working together on a team.

Objective: We sought to enhance team performance by partnering with human resources (HR) to identify opportunities unrecognised by unit leadership.

Methods: 100 individuals representing a cross-section of the multidisciplinary team participated in an interview focused on teamwork conducted by an HR representative. Action plans were then developed and implemented. Press Ganey Survey results for the question, "Staff worked together to care for you/your baby?" were tracked to assess patient perception of teamwork.

Results: Between 2022 and 2024, we observed improvement in the per cent of patients who assigned the highest rating of teamwork, culminating in 100% of patients reporting the highest score in the final quarter.

Conclusion: The model of HR facilitated discussions with work unit team members identified barriers to optimal teamwork, led to the implementation of action plans and resulted in an improvement in our teamwork rating by patients.

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改进医疗团队合作的新方法。

背景：卓越的医疗保健服务依赖于个人在团队中的合作。目标：我们寻求通过与人力资源（HR）合作来识别未被单位领导认可的机会，从而提高团队绩效。方法：代表多学科团队横截面的100个人参加了由人力资源代表进行的关于团队合作的访谈。随后制定并实施了行动计划。Press Ganey对“员工一起照顾你/你的孩子？”这一问题的调查结果进行了跟踪，以评估患者对团队合作的看法。结果：在2022年至2024年期间，我们观察到在团队合作中得分最高的患者比例有所提高，最终在最后一个季度达到100%的患者报告得分最高。结论：HR模型促进了与工作单位团队成员的讨论，确定了最佳团队合作的障碍，促进了行动计划的实施，并提高了患者对我们团队合作的评价。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

BMJ Leader Nursing-Leadership and Management

CiteScore

3.00

自引率

7.40%

发文量