Impact of Training and Education Programs for Health Care Professionals on Video and Text-Based Meetings in Ensuring Health Care Quality: Protocol for a Scoping Review.

Abstract

Background: The use of video meetings and text-based meetings has surged and emerged as a critical tool in health care. These tools offer many benefits, such as patient prescreening, counseling services, remote patient tracking, and monitoring. With the increasing demand for technologies, health care professionals require training and educational competency development to sustain in the modern digital age. This necessitates synthesizing evidence about the existing training programs in arranging and regulating such meetings, the implementation, and reassurance about the effectiveness of these digital health meetings.

Objective: The synthesis will also uncover what training programs for health care professionals to conduct video and text-based meetings are available, and if so, how they were implemented and their impacts from the perspectives of the organization, the staff, and the patients.

Methods: The review will follow the Joanna Briggs Institute (JBI) methodology. The published studies will be searched in APA PsycInfo, PubMed, and CINAHL, and the unpublished studies through Mednar, Trove, OCLC WorldCat, Dissertations, and Theses. Studies published in English from 2003 will be considered. This review will include studies of health care professionals trained to communicate online with patients or service users, health care professionals, and health care organizations. The concept will involve online communication, such as conducting video and text-based meetings (emails, chats, and web portals), and the context will consider studies based on health care, hospitals or clinics, and primary care. A broad scope of evidence, including quantitative, qualitative, text, and opinion studies, will be considered. A total of 2 independent reviewers will screen the titles and abstracts and review the full text. Data will be extracted from the included studies using a data extraction tool developed for this study.

Results: The results will be presented in a PRISMA-ScR (Preferred Reporting Items for Systematic Reviews and Meta-Analyses extension for Scoping Reviews) flow diagram. A draft charting table will be developed as a data extraction tool. The results will be presented as a "map" of the data in a logical, diagrammatic, or tabular form and a descriptive format. This protocol was first developed by the principal author at Linnaeus University in April 2022; however, a full search was undertaken in August 2024 as part of research development at the University of Bradford.

Conclusions: The review will identify the knowledge gaps, clarify the concepts, examine emerging evidence, and thus make recommendations for future research on video consultation and text-based meetings.

International registered report identifier (irrid): DERR1-10.2196/69963.