Counselor Empathic Response via Telephonic Counseling During the COVID-19 Pandemic: A Deductive Content Analysis

Abstract

This qualitative study examined the empathic response styles of mental health counselors in telephonic sessions during the COVID-19 pandemic. A priori categories for the deductive content analysis were drawn from Clark's integral model of empathy to codify data across 11 interviews. Participant responses aligned with categories and subcategories of the integral model. Results highlight the importance of empathic practices in telephonic counseling such as verbal check-ins and self-disclosure, as well as the value of client access to treatment through this medium. Strategies for counselor training and preparedness regarding the use of the telephonic counseling are discussed.