Exploring Videoconferencing for Older Adults with Cognitive Concerns Using a Dramaturgical Lens.

Abstract

While videoconferencing is a promising technology, it may present unique challenges and barriers for older adults with cognitive concerns. This paper presents a deconstructed view of videoconferencing technology use using a sociological dramaturgical framework developed by Erving Goffman. Our study recruited 17 older adults with varying cognitive concerns, employing technology discussion groups, interviews, and observations to gather data. Through a reflexive thematic analysis, we explore videoconferencing use among older adults with cognitive concerns, focusing on three major areas: the "performances and roles" where users adapt to new roles through videoconferencing; the "backstage," which involves the physical and logistical setup; and the "frontstage," where people communicate through audio and visual channels to present a desired impression. Our discussion generates insights into how deconstructing these elements can inform more meaningful and accessible HCI design.