"I don't think service changed, I think people changed": Palliative care delivery in Aotearoa/New Zealand after COVID-19.

IF 2.7 Q2 HEALTH CARE SCIENCES & SERVICES
Palliative Care and Social Practice Pub Date : 2025-06-24 eCollection Date: 2025-01-01 DOI:10.1177/26323524251343095
Rosemary Frey, Tess Moeke-Maxwell, Jackie Robinson, Deborah Raphael, Lisa Williams, Erica Munro, Jenny Thurston, Merryn Gott
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引用次数: 0

Abstract

Background: As a result of COVID-19 restrictions, palliative care services in New Zealand and across the world needed to adapt rapidly and creatively to find new ways of working, revising, and establishing new policies and practices. This article reports the findings of phase I of an 18-month study examining changes in hospice care delivery in Aotearoa/New Zealand in the wake of COVID-19.

Objective: This study aimed to explore the motivations underpinning adaptations and innovations in the delivery of palliative care in the wake of COVID-19.

Design: Transdisciplinary Action Research and Partnership approaches were utilised.

Method: A thematic analysis was conducted of open-ended telephone, video, and in-person questionnaire data collected from January to August 2024 from a diverse group of stakeholders. Our findings explored the motivations for health professional practice changes in the realms of competence, relationships, and autonomy.

Findings: Changes in behaviour involved streamlining and adapting policies and services, using technology to facilitate communication, building collaborative connections, and activating health professionals, families, and Indigenous empowerment.

Conclusion: Palliative care services needed to adapt rapidly and creatively to the threats posed by COVID-19. The threats posed were a motivator to shift thinking about palliative care delivery regarding services, relationships, and empowerment. This shift in thinking led to changes in ways of working, revising, and establishing new policies and practices. The driving force underpinning the changes and innovations is the desire to provide patient-centred care. Indeed, the findings build a case for patient-centred, sustainable, and effective innovation. From the perspective of health professionals, the findings may inform strategies to sustain new practices in delivering quality palliative care. Additionally, they may also provide insights into possible methods to grow individual and community capacity to face future pandemics.

“我不认为服务变了,我认为人变了”:2019冠状病毒病后新西兰奥特罗阿/新西兰的姑息治疗服务。
背景:由于COVID-19的限制,新西兰和世界各地的姑息治疗服务需要迅速和创造性地进行调整,以找到新的工作方式,修改和建立新的政策和做法。本文报告了一项为期18个月的研究的第一阶段结果,该研究调查了2019冠状病毒病疫情后新西兰奥特罗阿临终关怀服务的变化。目的:本研究旨在探讨2019冠状病毒病(COVID-19)后姑息治疗提供的适应和创新的动机。设计:采用跨学科行动研究和伙伴关系方法。方法:对2024年1月至8月从不同利益相关者群体中收集的开放式电话、视频和面对面问卷数据进行主题分析。我们的研究结果探讨了卫生专业实践在能力、关系和自主性领域变化的动机。结果:行为的改变涉及精简和调整政策和服务,利用技术促进沟通,建立协作联系,以及激活卫生专业人员、家庭和土著赋权。结论:姑息治疗服务需要迅速和创造性地适应COVID-19带来的威胁。所构成的威胁促使人们在服务、关系和赋权方面转变对姑息治疗提供的看法。这种思想上的转变导致了工作方式、修改和建立新政策和实践的变化。支持变革和创新的驱动力是提供以患者为中心的护理的愿望。事实上,这些发现为以患者为中心、可持续和有效的创新建立了一个案例。从卫生专业人员的角度来看,这些发现可能会为维持提供高质量姑息治疗的新做法的战略提供信息。此外,它们还可能为提高个人和社区应对未来流行病的能力提供可能的方法。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Palliative Care and Social Practice
Palliative Care and Social Practice Nursing-Advanced and Specialized Nursing
CiteScore
2.90
自引率
0.00%
发文量
37
审稿时长
9 weeks
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