Evaluation of a data-driven recall system in general practice.

Abstract

Introduction: This paper presents a mixed-methods evaluation of the spread of the Target Health Solutions data-driven recall system to seven general practices (GPs). The aim was to assess implementation success, changes in staff perceptions and impact on patient recall.

Method: Data was collected about recall rates at each practice. Staff (n=128) answered surveys before (32 questions) and after (51 questions) implementation of the system.

Results: Overall, there were substantial quantitative improvements in recall. Performance was lower in some practices, which continued to run their existing recall systems alongside the new system.Staff perceived significant improvement in their recall systems, although other areas were not affected. Challenges to implementation included running parallel systems, workload pressures and training.

Discussion: The results suggest that strong leadership and focused implementation planning are needed for successful adoption of this type of innovation in GP.