Inclusive Communication and Continuous Bias Assessment are Crucial in Case Management.

IF 0.8 Q4 HEALTH CARE SCIENCES & SERVICES

Professional Case Management Pub Date : 2025-07-01 Epub Date: 2025-05-29 DOI:10.1097/NCM.0000000000000810

Michelle G Rhodes

引用次数: 0

Abstract

Effective case management should include inclusive communication methods. Implicit biases can unwittingly influence professional communication, patient engagement, and treatment adhesion, requiring continuing awareness and education. By blending inclusive communication strategies, case managers can establish an environment where everyone is in the same boat. In this way, all patients have equal access to medical care. As case managers take responsibility for patients in trouble, the patients can trust them more, and it is much easier to cope with their different needs. Prioritizing these aspects helps drive meaningful progress towards attaining health equity and improves long-term healthcare outcomes.

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包容性的沟通和持续的偏见评估在病例管理中至关重要。

有效的病例管理应包括包容性的沟通方法。内隐偏见会在不知不觉中影响专业沟通、患者参与和治疗依从性，需要持续的意识和教育。通过融合包容性的沟通策略，案例管理者可以建立一个每个人都在同一条船上的环境。这样，所有病人都能平等地获得医疗服务。由于病例管理人员对有困难的患者负责，患者可以更加信任他们，并且更容易处理他们的不同需求。优先考虑这些方面有助于推动在实现卫生公平方面取得有意义的进展，并改善长期卫生保健结果。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Professional Case Management HEALTH CARE SCIENCES & SERVICES-

CiteScore

0.90

自引率

26.70%

发文量

113

期刊介绍： Professional Case Management: The Leader in Evidence-Based Practice is a peer-reviewed, contemporary journal that crosses all case management settings. The Journal features best practices and industry benchmarks for the professional case manager and also features hands-on information for case managers new to the specialty. Articles focus on the coordination of services, management of payer issues, population- and disease-specific aspects of patient care, efficient use of resources, improving the quality of care/patient safety, data and outcomes analysis, and patient advocacy. The Journal provides practical, hands-on information for day-to-day activities, as well as cutting-edge research.