Telephone versus video consultations: A systematic review of consumer and provider preferences.

IF 3.2 3区 医学 Q1 HEALTH CARE SCIENCES & SERVICES
Centaine L Snoswell, Helen M Haydon, Soraia de Camargo Catapan, Jaimon T Kelly, Emma E Thomas, Laura J Neil, Monica L Taylor, Anthony C Smith, Liam J Caffery
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引用次数: 0

Abstract

IntroductionAs telehealth services are increasingly utilised and mature, it is important to continue to assess the preferences of both consumers and providers to ensure that these services are being used in the most acceptable and effective manner. This review aims to analyse both consumer and provider preferences for telephone and video consultations.MethodsA systematic search of MEDLINE, CINAHL and Embase databases was conducted in April 2023 to identify studies that investigated consumer or provider preferences for either telephone or video consultations. Data were extracted and synthesised narratively with the main reported findings from each article categorised in regard to modality preference (i.e. preference for either telephone or video; no preference between modality, equivalency, or mixed preference statements).ResultsA total of 78 articles were included in the analysis. Studies were published between 2003 and 2023, with the majority (86%) published after 2020. While most studies used quantitative survey methods (69.2%), five used qualitative (6.4%) and 19 used a mixed methods approach (24.4%). The majority of included studies (54% of consumer studies and 76% of provider studies) reported video as the preferred telehealth modality over telephone.DiscussionAlthough video is mostly preferred over telephone, a number of consumer studies reported equivalent preference for telephone and video consultations and highlighted the benefits of each modality for different purposes.

电话与视频咨询:对消费者和供应商偏好的系统回顾。
随着远程保健服务的日益普及和成熟,必须继续评估消费者和提供者的偏好,以确保以最可接受和最有效的方式使用这些服务。本综述旨在分析消费者和提供者对电话和视频咨询的偏好。方法于2023年4月对MEDLINE、CINAHL和Embase数据库进行系统检索,以确定调查消费者或提供者对电话或视频咨询偏好的研究。从每篇文章中提取数据并以叙述的方式合成主要报告结果,根据模式偏好进行分类(即对电话或视频的偏好;在情态、等同或混合偏好陈述之间没有偏好)。结果共纳入78篇文献。研究发表于2003年至2023年之间,大多数(86%)发表于2020年之后。大多数研究采用定量调查方法(69.2%),5项研究采用定性调查方法(6.4%),19项研究采用混合调查方法(24.4%)。大多数纳入的研究(54%的消费者研究和76%的提供者研究)报告说,视频是比电话更受欢迎的远程保健方式。讨论虽然视频比电话更受欢迎,但许多消费者研究报告了电话和视频咨询的同等偏好,并强调了每种方式对不同目的的好处。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
14.10
自引率
10.60%
发文量
174
审稿时长
6-12 weeks
期刊介绍: Journal of Telemedicine and Telecare provides excellent peer reviewed coverage of developments in telemedicine and e-health and is now widely recognised as the leading journal in its field. Contributions from around the world provide a unique perspective on how different countries and health systems are using new technology in health care. Sections within the journal include technology updates, editorials, original articles, research tutorials, educational material, review articles and reports from various telemedicine organisations. A subscription to this journal will help you to stay up-to-date in this fast moving and growing area of medicine.
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