Improving Job Completion in Acute Medical Units Through Role-Specific Documentation: A Quality Improvement Project.

Abstract

Abstract: High-quality documentation is vital for efficient patient care. This study aimed to enhance documentation clarity in the acute medical unit (AMU) at our local institution and to improve job completion rates and reduce missed jobs per patient per day (JPD). From January 26 to April 10, 2024, we collected data on 606 patients and 2,298 jobs. Four collaborators documented patient plans using either Standard Documentation or a novel Role-Specific Documentation. Standard Documentation used a single "Plan" heading, while Role-Specific Documentation used specific headings for "Doctors," "Nurses," and "MDT" (Multidisciplinary Team). Data were analyzed using Student t-test (p < .05). Standard Documentation group documented 1,291 jobs for 345 patients; Role-Specific Documentation group documented 1,007 jobs for 261 patients. Role-Specific Documentation had fewer missed jobs (147 vs. 294, p = .0002) and a higher percentage of completed jobs (85.74% vs. 77.99%, p = .0003). Although total job completion showed no significant difference, Role-Specific Documentation had more completed JPD (3.47 vs. 2.94, p = .0052). The Role-Specific Documentation system improved job completion and reduced missed JPD. Despite fewer patients, the new system proved more efficient, suggesting potential for wider adoption. Future studies should explore the documentation methods' impact on clinical outcomes and operational metrics.