John M Cunningham, Robert Leverence, Nico Gotera, Phillip A Minor, Nathan Sevigny, Ankur Segon
{"title":"Improving promptness and quality of hospitalist-consultant interactions at an academic teaching hospital.","authors":"John M Cunningham, Robert Leverence, Nico Gotera, Phillip A Minor, Nathan Sevigny, Ankur Segon","doi":"10.1002/jhm.70047","DOIUrl":null,"url":null,"abstract":"<p><p>Communication between consulting and consultant services is essential to provide high-value care. We implemented a collaborative project between hospital medicine (HM), emergency medicine (EM), and departmental leadership of the major consulting services to provide feedback regarding consultant communication, promptness, and follow-up planning. We conducted pre- and postintervention surveys of HM and EM clinicians and measured the mean turnaround time (TAT) from consult order to consultant note completion. Perceptions of consultant promptness and follow-up communication improved postintervention. Mean TAT was significantly reduced postintervention (1098 vs. 1011 min, p = .002, confidence interval [CI]: 30.7-143.3). A collaborative approach using interdepartmental feedback improved perceptions of the quality of interactions with consulting services.</p>","PeriodicalId":94084,"journal":{"name":"Journal of hospital medicine","volume":" ","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2025-05-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of hospital medicine","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1002/jhm.70047","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
Communication between consulting and consultant services is essential to provide high-value care. We implemented a collaborative project between hospital medicine (HM), emergency medicine (EM), and departmental leadership of the major consulting services to provide feedback regarding consultant communication, promptness, and follow-up planning. We conducted pre- and postintervention surveys of HM and EM clinicians and measured the mean turnaround time (TAT) from consult order to consultant note completion. Perceptions of consultant promptness and follow-up communication improved postintervention. Mean TAT was significantly reduced postintervention (1098 vs. 1011 min, p = .002, confidence interval [CI]: 30.7-143.3). A collaborative approach using interdepartmental feedback improved perceptions of the quality of interactions with consulting services.
咨询和咨询服务之间的沟通对于提供高价值的护理至关重要。我们在医院医学（HM）、急诊医学（EM）和主要咨询服务的部门领导之间实施了一个协作项目，以提供关于顾问沟通、及时性和后续计划的反馈。我们对HM和EM临床医生进行了干预前和干预后的调查，并测量了从咨询订单到咨询记录完成的平均周转时间（TAT）。干预后，对咨询师的及时性和随访沟通的看法有所改善。平均TAT在干预后显著降低(1098 vs 1011 min, p =。002，置信区间[CI]: 30.7-143.3)。采用部门间反馈的协作方法提高了对咨询服务相互作用质量的认识。
求助内容：
应助结果提醒方式：
京公网安备 11010802042870号
