[30 Years of CRM: What Does it Really Mean? A Brief Look Into History].

IF 0.3 4区 医学 Q4 ANESTHESIOLOGY
Eric Stricker, Alexander Münch, Robert Wunderlich
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引用次数: 0

Abstract

Modern patient simulation and CRM (crisis resource management) are very often mentioned in the same context. In this article, we will classify the parallel developments of the last 60 years and the introduction of CRM in healthcare concept over 30 years ago and to examine them from different perspectives. CRM has more dimensions than most people realize. This toolbox deals with the description and optimization of human factors in the context of the healthcare system. Since the human factors and the effects on the quality of treatment can be addressed very well in the context of simulation training, they play a natural role in many simulation training courses.

客户关系管理的30年:它到底意味着什么?[简史]。
现代病人模拟和CRM(危机资源管理)经常在同一背景下被提及。在本文中,我们将对过去60年的平行发展和30多年前CRM在医疗保健概念中的引入进行分类,并从不同的角度进行研究。客户关系管理的维度比大多数人意识到的要多。该工具箱处理医疗保健系统上下文中人为因素的描述和优化。由于人为因素和对治疗质量的影响可以在模拟训练的背景下很好地解决,它们在许多模拟训练课程中发挥着自然的作用。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
0.80
自引率
25.00%
发文量
115
审稿时长
6-12 weeks
期刊介绍: AINS ist die Fachzeitschrift für Anästhesiologie, Intensivmedizin, Notfallmedizin und Schmerztherapie im Georg Thieme Verlag. Sie vermittelt aktuelles Fachwissen und bietet Fortbildung. AINS hat sich das Ziel gesteckt, den Leserinnen und Lesern – Fachärzten und Weiterbildungsassistenten in der Anästhesiologie – immer praxisbezogenen Nutzwert und größtmögliche Unterstützung zu bieten.
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