{"title":"Addressing disparities in telehealth access for children on the Southside of Chicago","authors":"Joy Ayemoba , Karen Schaller , Rachel Nordgren , Kathleen Webster , Carmelle Romain","doi":"10.1016/j.amjsurg.2025.116366","DOIUrl":null,"url":null,"abstract":"<div><h3>Background</h3><div>Rapid implementation of telehealth exacerbated the digital divide, creating uneven distribution in access, use, or impact of communication technologies among distinct groups. Our aim was to identify factors impacting access to telehealth in a pediatric specialty clinic.</div></div><div><h3>Methods</h3><div>This retrospective cohort study used survey methods and electronic health record (EHR) data to examine telehealth access during the COVID-19 pandemic in the South Side of Chicago.</div></div><div><h3>Results</h3><div>Of 193 patient encounters reviewed, 127 met inclusion criteria. 42 parent surveys were completed, with 36 completed visits. No shows included a higher proportion of Hispanic and non-English speaking patients from areas with lower median income.</div><div>Our parent questionnaire showed association of no-show rates with lower caregiver education (p = 0.005), non-English speaking (p = 0.015), difficulty accessing internet (p = 0.011), and only smartphone internet access (p = 0.002).</div></div><div><h3>Discussion/conclusion</h3><div>Completion of telehealth visits was impacted by ethnicity, education, and digital access. Future work is needed to address these areas.</div></div>","PeriodicalId":7771,"journal":{"name":"American journal of surgery","volume":"245 ","pages":"Article 116366"},"PeriodicalIF":2.7000,"publicationDate":"2025-04-28","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"American journal of surgery","FirstCategoryId":"3","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0002961025001886","RegionNum":3,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q1","JCRName":"SURGERY","Score":null,"Total":0}
引用次数: 0
Abstract
Background
Rapid implementation of telehealth exacerbated the digital divide, creating uneven distribution in access, use, or impact of communication technologies among distinct groups. Our aim was to identify factors impacting access to telehealth in a pediatric specialty clinic.
Methods
This retrospective cohort study used survey methods and electronic health record (EHR) data to examine telehealth access during the COVID-19 pandemic in the South Side of Chicago.
Results
Of 193 patient encounters reviewed, 127 met inclusion criteria. 42 parent surveys were completed, with 36 completed visits. No shows included a higher proportion of Hispanic and non-English speaking patients from areas with lower median income.
Our parent questionnaire showed association of no-show rates with lower caregiver education (p = 0.005), non-English speaking (p = 0.015), difficulty accessing internet (p = 0.011), and only smartphone internet access (p = 0.002).
Discussion/conclusion
Completion of telehealth visits was impacted by ethnicity, education, and digital access. Future work is needed to address these areas.
期刊介绍:
The American Journal of Surgery® is a peer-reviewed journal designed for the general surgeon who performs abdominal, cancer, vascular, head and neck, breast, colorectal, and other forms of surgery. AJS is the official journal of 7 major surgical societies* and publishes their official papers as well as independently submitted clinical studies, editorials, reviews, brief reports, correspondence and book reviews.