Why back-of-clinic transparency should be a top priority in today's practice

Abstract

For animals, a trip to the vet involves being taken into an unfamiliar environment. There are slippery surfaces, excessively loud sounds, overwhelming sights and smells, and sudden (unwanted) exposure to other animals. That's before taking into account handling, restraints, unfamiliar equipment or, potentially, anaesthetic and needles. At the end of it, there's likely to be separation from pet owners – for an hour, a day, a week. It will come as no surprise that veterinary practices can be a source of stress, anxiety and fear for pet patients. Similar to animal shelters, the design of a veterinary facility can impact an animal's recovery and behavioural health, as well as staff wellness and efficiency. This article looks specifically at back-of-clinic design, a traditionally overlooked area, and how the growing trend of transparency in this space can be incorporated for the benefit of patients, clients and employees.