Evaluating the satisfaction of patients utilising the virtual emergency department service in southeast region of Melbourne

IF 1.7 4区医学 Q2 EMERGENCY MEDICINE

Emergency Medicine Australasia Pub Date : 2025-04-02 DOI:10.1111/1742-6723.70034

Muhuntha Sri-Ganeshan MBBS, BSc, DTMH, FACEM, Amanda Harris BBioMedSc, Christopher Thuring MD, Gerard O'Reilly MBBS, MPH, MBiostat, Astat, FACEM, PhD, Biswadev Mitra MBBS, MHSM, FACEM, PhD, Andrew Underhill MBBS, FACEM, Claire Charteris MBBS, FACEM, Diana Egerton-Warburton MBBS, FACEM, PhD, Peter A Cameron MBBS, MD, FACEM, the Southeast Region Virtual Emergency Department (SERVED) Research Group

{"title":"Evaluating the satisfaction of patients utilising the virtual emergency department service in southeast region of Melbourne","authors":"Muhuntha Sri-Ganeshan MBBS, BSc, DTMH, FACEM, Amanda Harris BBioMedSc, Christopher Thuring MD, Gerard O'Reilly MBBS, MPH, MBiostat, Astat, FACEM, PhD, Biswadev Mitra MBBS, MHSM, FACEM, PhD, Andrew Underhill MBBS, FACEM, Claire Charteris MBBS, FACEM, Diana Egerton-Warburton MBBS, FACEM, PhD, Peter A Cameron MBBS, MD, FACEM, the Southeast Region Virtual Emergency Department (SERVED) Research Group","doi":"10.1111/1742-6723.70034","DOIUrl":null,"url":null,"abstract":"<div>\n \n \n <section>\n \n <h3> Objectives</h3>\n \n <p>Evaluate patient satisfaction with paramedic and residential aged care facility (RACF) staff-initiated tele-emergency care through the Southeast Melbourne Virtual ED.</p>\n </section>\n \n <section>\n \n <h3> Methods</h3>\n \n <p>Patient satisfaction surveys were conducted across two of the constituent virtual EDs (VEDs).</p>\n </section>\n \n <section>\n \n <h3> Results</h3>\n \n <p>Of 452 responses, 427 (94.5%) had no negative comments, with 341 (75.4%) rating the service 8 out of 10 or higher, and 83.4% would recommend the service to family or friends.</p>\n </section>\n \n <section>\n \n <h3> Conclusions</h3>\n \n <p>Emergency telehealth services were favoured by patients, with ratings comparable to satisfaction scores in physical EDs. Upskilling of emergency clinicians for telehealth consultations and educational programmes could provide further improvements to patient experiences.</p>\n </section>\n </div>","PeriodicalId":11604,"journal":{"name":"Emergency Medicine Australasia","volume":"37 2","pages":""},"PeriodicalIF":1.7000,"publicationDate":"2025-04-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://onlinelibrary.wiley.com/doi/epdf/10.1111/1742-6723.70034","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Emergency Medicine Australasia","FirstCategoryId":"3","ListUrlMain":"https://onlinelibrary.wiley.com/doi/10.1111/1742-6723.70034","RegionNum":4,"RegionCategory":"医学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"EMERGENCY MEDICINE","Score":null,"Total":0}

引用次数: 0

Abstract

Objectives

Evaluate patient satisfaction with paramedic and residential aged care facility (RACF) staff-initiated tele-emergency care through the Southeast Melbourne Virtual ED.

Methods

Patient satisfaction surveys were conducted across two of the constituent virtual EDs (VEDs).

Results

Of 452 responses, 427 (94.5%) had no negative comments, with 341 (75.4%) rating the service 8 out of 10 or higher, and 83.4% would recommend the service to family or friends.

Conclusions

Emergency telehealth services were favoured by patients, with ratings comparable to satisfaction scores in physical EDs. Upskilling of emergency clinicians for telehealth consultations and educational programmes could provide further improvements to patient experiences.

Abstract Image

查看原文本刊更多论文

求助全文

约1分钟内获得全文求助全文

来源期刊

Emergency Medicine Australasia 医学-急救医学

CiteScore

3.70

自引率

13.00%

发文量

217

审稿时长

6-12 weeks

期刊介绍： Emergency Medicine Australasia is the official journal of the Australasian College for Emergency Medicine (ACEM) and the Australasian Society for Emergency Medicine (ASEM), and publishes original articles dealing with all aspects of clinical practice, research, education and experiences in emergency medicine. Original articles are published under the following sections: Original Research, Paediatric Emergency Medicine, Disaster Medicine, Education and Training, Ethics, International Emergency Medicine, Management and Quality, Medicolegal Matters, Prehospital Care, Public Health, Rural and Remote Care, Technology, Toxicology and Trauma. Accepted papers become the copyright of the journal.