Evaluating the usefulness of VGI for citizen co-producing city services from citizen perspective: A case study of crowdsourcing pedestrian navigation

Shanqi Zhang , Maju Sadagopan , Xiao Qin
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Abstract

With over 50 % of the world's population now living in the cities and the number continuing to grow, cities are increasingly responsible for delivering services to people and businesses. Recent developments in volunteered geographic information (VGI) have provided new opportunities for improving city services by enabling citizens instantly and collectively share and report issues. However, the usefulness of VGI for such use has not been evaluated from a citizen perspective. This paper aims to bridge this research gap through a case study that innovatively uses geosocial media, as an example of VGI, for reporting accessibility issues to local governments and for providing customized navigation services to the general public. Particularly, a study website was developed that allows citizen participants to evaluate the usefulness of geosocial media for issue reporting and for pedestrian navigation. The results suggest that citizens consider geosocial media useful for helping them maneuver dynamic urban environments and for providing a convenient tool for issue reporting. These results suggest that citizens evaluate the usefulness of VGI differently from government officials and that VGI can facilitate government-citizen communication as well as the provision of customized public services, both of which are important to the development of smart cities.
从市民视角评估VGI对市民共同提供城市服务的有用性:以众包行人导航为例
目前,世界上超过50%的人口居住在城市,而且这一数字还在不断增长,城市在为人们和企业提供服务方面承担着越来越大的责任。志愿地理信息(VGI)的最新发展为改善城市服务提供了新的机会,使市民能够即时和集体地分享和报告问题。然而,VGI在这种用途上的有用性尚未从公民的角度进行评估。本文旨在通过一个案例研究来弥合这一研究差距,该案例研究创新地使用地理社交媒体,以VGI为例,向地方政府报告无障碍问题,并向公众提供定制的导航服务。特别是,开发了一个研究网站,允许公民参与者评估地理社交媒体在问题报告和行人导航方面的有用性。结果表明,市民认为地理社交媒体有助于他们驾驭动态的城市环境,并为问题报告提供了方便的工具。这些结果表明,公民对VGI有用性的评估不同于政府官员,VGI可以促进政府与公民的沟通,并提供定制的公共服务,这两者对智慧城市的发展都很重要。
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