The comparison of main features and minimum service standards of air-rail integrated services (ARIS) implementation in Indonesia

Multimodal Transportation Pub Date : 2025-03-22 DOI:10.1016/j.multra.2025.100224

Danny Setiawan , Sigit Priyanto , Mukhammad Rizka Fahmi Amrozi , Imam Muthohar

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引用次数: 0

Abstract

Air-rail integrated services (ARIS) is a recent innovation in multimodal transport integration that combines air and rail transportation. This study investigates fundamental questions related to the development of ARIS in Indonesia: (1) does the existence of ARIS positively impact airplane passenger satisfaction? (2) how can airplane passenger satisfaction with ARIS be maintained and optimized? This study explores ARIS passenger satisfaction based on occupancy rate and social media big data. Optimization of ARIS in Indonesia is based on implementing main features and aligning them with minimum service standards (MSS) regulations by applying comparative methods and factor analysis. Passenger complaints are related to error systems while attempting to book and pay for tickets online using the airport train mobile application. In addition, there is no infant fare policy, travel schedules that cause long waiting times, and improvement in the quality of customer services. Standardization of the main features of ARIS in Indonesia is urgently needed and will provide time and cost-efficiency benefits for airplane passengers.

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印尼实施空铁综合服务（ARIS）的主要特点和最低服务标准的比较

空铁综合服务（ARIS）是一种结合航空和铁路运输的多式联运一体化的最新创新。本研究探讨了与印尼ARIS发展相关的基本问题：(1)ARIS的存在是否会对飞机乘客满意度产生积极影响？(2)如何保持和优化飞机乘客对ARIS的满意度？本研究基于入住率和社交媒体大数据来探讨ARIS乘客满意度。印度尼西亚ARIS的优化基于实施主要特征，并通过应用比较方法和因素分析使其与最低服务标准（MSS）法规保持一致。乘客投诉与使用机场列车移动应用程序在线预订和支付机票时的错误系统有关。此外，没有婴儿票价政策，没有导致长时间等待的旅行时间表，也没有提高客户服务质量。印度尼西亚迫切需要对ARIS的主要功能进行标准化，这将为飞机乘客提供时间和成本效益方面的好处。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Multimodal Transportation

CiteScore

5.10

自引率

0.00%

发文量