Key Factors Influencing Outpatient Satisfaction in Chronic Disease Care: Insights from the 2023 Korea HSES.

IF 2.4 4区 医学 Q2 HEALTH CARE SCIENCES & SERVICES
Yu-Jin Cha
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引用次数: 0

Abstract

Background/Objectives: The outpatient healthcare experiences of patients with chronic diseases significantly impact disease management and quality of life. Patient satisfaction with healthcare services serves as a critical indicator of the responsiveness of healthcare systems and the advancement of patient-centered care. This study aimed to identify key factors influencing patient satisfaction and propose strategies for improvement. Methods: Using secondary data from the 2023 Healthcare Service Experience Survey (HSES), we analyzed patient satisfaction and its associated factors among respondents aged 15 years and older from households nationwide. Through multiple regression analysis and statistical testing, we examined the impact of the healthcare facility type, sociodemographic characteristics, and healthcare service experiences on satisfaction levels. Results: Information provided by physicians and nurses, communication with healthcare providers, and shared decision-making processes had a significant impact on patient satisfaction. Satisfaction levels were highest in hospitals and lowest in clinics. Older patients and those who discontinued treatment due to the financial burden reported lower satisfaction. Notably, information provided by nurses had the most substantial positive influence on satisfaction. Conclusions: Delivering patient-centered outpatient healthcare services is essential in improving satisfaction and health outcomes. Enhancing the service quality, reducing financial burdens, and adopting digital platforms to promote patient engagement are critical measures. These approaches will strengthen chronic disease management systems and contribute to improving the overall quality of life of the population. The entire study focused on outpatient care.

影响慢性病门诊满意度的关键因素:2023 年韩国健康调查的启示》。
背景/目的:慢性病患者的门诊保健经历对疾病管理和生活质量有显著影响。患者对医疗保健服务的满意度是医疗保健系统响应能力和以患者为中心的护理进步的关键指标。本研究旨在找出影响患者满意度的关键因素,并提出改善策略。方法:利用《2023年医疗服务体验调查》(HSES)的二次数据,对全国15岁及以上家庭受访者的患者满意度及其相关因素进行分析。通过多元回归分析和统计检验,我们检验了医疗机构类型、社会人口学特征和医疗服务体验对满意度水平的影响。结果:医生和护士提供的信息、与医疗保健提供者的沟通以及共同的决策过程对患者满意度有显著影响。满意度在医院最高,在诊所最低。老年患者和因经济负担而停止治疗的患者满意度较低。值得注意的是,护士提供的信息对满意度有最实质性的积极影响。结论:提供以患者为中心的门诊医疗服务对提高满意度和健康结果至关重要。提高服务质量、减轻财政负担和采用数字平台促进患者参与是关键措施。这些方法将加强慢性病管理系统,并有助于提高人口的整体生活质量。整个研究集中在门诊治疗上。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Healthcare
Healthcare Medicine-Health Policy
CiteScore
3.50
自引率
7.10%
发文量
0
审稿时长
47 days
期刊介绍: Healthcare (ISSN 2227-9032) is an international, peer-reviewed, open access journal (free for readers), which publishes original theoretical and empirical work in the interdisciplinary area of all aspects of medicine and health care research. Healthcare publishes Original Research Articles, Reviews, Case Reports, Research Notes and Short Communications. We encourage researchers to publish their experimental and theoretical results in as much detail as possible. For theoretical papers, full details of proofs must be provided so that the results can be checked; for experimental papers, full experimental details must be provided so that the results can be reproduced. Additionally, electronic files or software regarding the full details of the calculations, experimental procedure, etc., can be deposited along with the publication as “Supplementary Material”.
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