Exploring the Impact of Workplace Violence in Urban Emergency Departments: A Qualitative Study.

IF 2.4 4区 医学 Q2 HEALTH CARE SCIENCES & SERVICES
Brendan Lyver, Brendan Singh, Nathan Balzer, Manu Agnihotri, Jennifer Hulme, Kathryn Chan, Rickinder Sethi, Charlene Reynolds, Jennifer Haines, Robert Whiteside, Marc Toppings, Christian Schulz-Quach
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引用次数: 0

Abstract

Background: Workplace violence (WPV) in healthcare, particularly in emergency departments (EDs), is a growing and complex issue that significantly impacts healthcare providers (HCPs). Following the COVID-19 pandemic, the rates of WPV have increased globally, contributing to increased burnout, reduced morale, and heightened challenges in staff retention within EDs. Objective: This study aimed to explore HCPs' perspectives on WPV in EDs. The insights gathered were intended to inform targeted interventions in a quality improvement initiative focused on addressing WPV in our healthcare institutions. Methods: A qualitative study involving semi-structured interviews was conducted with 52 HCPs across two urban EDs at a multi-site academic health center. Participants from various roles and shifts shared experiences related to safety, leadership, training, and security. Interviews were recorded, transcribed, anonymized, and thematically analyzed to identify key themes surrounding WPV in EDs. Results: The thematic analysis identified four main themes, including (1) Violence is Part of the Job, (2) Leadership Dynamics regarding WPV, (3) Disconnect Among ED Staff During WPV Response, and (4) Enhancing Systems and Culture for Effective WPV Management. These themes provide a comprehensive view of HCPs' experiences and offer actionable recommendations for healthcare organizations seeking to address WPV. Conclusions: The study provides valuable qualitative insights into WPV in EDs, emphasizing the importance of addressing cultural, structural, and procedural gaps. These findings can guide the development of more supportive and effective strategies to create a safer environment for ED staff. Further rounds of interviews are planned post-intervention to assess changes in HCPs' perceptions and experiences.

探索工作场所暴力对城市急诊科的影响:定性研究。
背景:医疗保健中的工作场所暴力(WPV),特别是在急诊科(ed),是一个日益严重和复杂的问题,对医疗保健提供者(HCPs)产生重大影响。在2019冠状病毒病大流行之后,全球范围内的WPV率有所上升,导致急诊室员工倦怠加剧、士气低落,并加大了挽留员工的挑战。目的:本研究旨在探讨医护人员对急诊科WPV的看法。收集到的见解旨在为质量改进倡议中的有针对性的干预措施提供信息,重点是解决我们医疗机构中的WPV问题。方法:采用半结构化访谈的定性研究,对一家多站点学术卫生中心的两个城市急诊科的52名医务人员进行了访谈。来自不同角色和班次的参与者分享了与安全、领导力、培训和安全相关的经验。访谈被记录、转录、匿名化,并进行主题分析,以确定ed中围绕WPV的关键主题。结果:主题分析确定了四个主要主题,包括(1)暴力是工作的一部分,(2)与暴力暴力有关的领导动态,(3)暴力暴力应对过程中ED员工之间的脱节,以及(4)加强有效的暴力暴力管理制度和文化。这些主题提供了对卫生保健专业人员经验的全面看法,并为寻求解决WPV的卫生保健组织提供了可行的建议。结论:该研究为急症患者的WPV提供了有价值的定性见解,强调了解决文化、结构和程序差距的重要性。这些发现可以指导制定更具支持性和更有效的策略,为急诊科员工创造一个更安全的环境。计划在干预后进行进一步的访谈,以评估医务人员的看法和经验的变化。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
Healthcare
Healthcare Medicine-Health Policy
CiteScore
3.50
自引率
7.10%
发文量
0
审稿时长
47 days
期刊介绍: Healthcare (ISSN 2227-9032) is an international, peer-reviewed, open access journal (free for readers), which publishes original theoretical and empirical work in the interdisciplinary area of all aspects of medicine and health care research. Healthcare publishes Original Research Articles, Reviews, Case Reports, Research Notes and Short Communications. We encourage researchers to publish their experimental and theoretical results in as much detail as possible. For theoretical papers, full details of proofs must be provided so that the results can be checked; for experimental papers, full experimental details must be provided so that the results can be reproduced. Additionally, electronic files or software regarding the full details of the calculations, experimental procedure, etc., can be deposited along with the publication as “Supplementary Material”.
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