Lin Wu, Zhewei Zhang, Jimmy Huang, I-Hsuan Su, Shuang Tian
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引用次数: 0
Abstract
This study empirically examines how various digital technologies individually and collectively contribute to supply chain resilience (SCRes) in coping with major disruptions. While there is no shortage in the IS literature to study the use of digital technologies, current trend is prevailed with either the investigation of single technology or treating all deployed technologies as an undifferentiated whole. Therefore, theoretically, we aim to address the lack of conceptual clarity and insights in the use of multiple digital technologies in tandem. To operationalize this research, we deploy and build on the Resource-Action-Performance (RAP) perspective, and categorize widely used digital technologies into two, namely, resource-oriented and action-oriented technologies. We then empirically investigate how these two categories of digital technologies are orchestrated to help maintain and improve SCRes for manufacturing firms during major disruptions, in this case, Covid-19. The results show a positive effect of resource-oriented technologies on SCRes, which is mediated by action-oriented technologies. Our contributions to the IS literature are threefold. First, our study provides important theoretical insights by analytically separating and categorizing different digital technologies as a means to enrich our understanding in the use of multiple technologies in tandem. Second, we offer empirical evidence to elaborate different functions and values that different digital technologies individually and collectively contributed to firm’s capability in SCRes and its ability to cope with major disruptions. Third, our study provides practical insights into utilizing digital tools to maintain business continuity in uncertain environments.
期刊介绍:
The interdisciplinary interfaces of Information Systems (IS) are fast emerging as defining areas of research and development in IS. These developments are largely due to the transformation of Information Technology (IT) towards networked worlds and its effects on global communications and economies. While these developments are shaping the way information is used in all forms of human enterprise, they are also setting the tone and pace of information systems of the future. The major advances in IT such as client/server systems, the Internet and the desktop/multimedia computing revolution, for example, have led to numerous important vistas of research and development with considerable practical impact and academic significance. While the industry seeks to develop high performance IS/IT solutions to a variety of contemporary information support needs, academia looks to extend the reach of IS technology into new application domains. Information Systems Frontiers (ISF) aims to provide a common forum of dissemination of frontline industrial developments of substantial academic value and pioneering academic research of significant practical impact.