Digital Technologies and Supply Chain Resilience: A Resource-Action-Performance Perspective

IF 6.9 3区 管理学 Q1 COMPUTER SCIENCE, INFORMATION SYSTEMS
Lin Wu, Zhewei Zhang, Jimmy Huang, I-Hsuan Su, Shuang Tian
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Abstract

This study empirically examines how various digital technologies individually and collectively contribute to supply chain resilience (SCRes) in coping with major disruptions. While there is no shortage in the IS literature to study the use of digital technologies, current trend is prevailed with either the investigation of single technology or treating all deployed technologies as an undifferentiated whole. Therefore, theoretically, we aim to address the lack of conceptual clarity and insights in the use of multiple digital technologies in tandem. To operationalize this research, we deploy and build on the Resource-Action-Performance (RAP) perspective, and categorize widely used digital technologies into two, namely, resource-oriented and action-oriented technologies. We then empirically investigate how these two categories of digital technologies are orchestrated to help maintain and improve SCRes for manufacturing firms during major disruptions, in this case, Covid-19. The results show a positive effect of resource-oriented technologies on SCRes, which is mediated by action-oriented technologies. Our contributions to the IS literature are threefold. First, our study provides important theoretical insights by analytically separating and categorizing different digital technologies as a means to enrich our understanding in the use of multiple technologies in tandem. Second, we offer empirical evidence to elaborate different functions and values that different digital technologies individually and collectively contributed to firm’s capability in SCRes and its ability to cope with major disruptions. Third, our study provides practical insights into utilizing digital tools to maintain business continuity in uncertain environments.

数字技术与供应链弹性:资源-行动-绩效视角
本研究实证考察了各种数字技术如何单独和共同促进供应链弹性(SCRes)应对重大中断。虽然研究数字技术使用的信息系统文献并不缺乏,但目前的趋势是要么调查单一技术,要么将所有部署的技术视为一个无差别的整体。因此,从理论上讲,我们的目标是解决在串联使用多种数字技术时缺乏概念清晰度和洞察力的问题。为了使本研究可操作性,我们部署并构建了资源-行动-绩效(Resource-Action-Performance, RAP)视角,并将广泛使用的数字技术分为两类,即资源导向技术和行动导向技术。然后,我们实证研究了如何协调这两类数字技术,以帮助制造企业在重大中断(在本例中是Covid-19)期间维持和改善scre。研究结果表明,资源导向技术对企业绩效有正向影响,并在行动导向技术的作用下起到中介作用。我们对IS文献的贡献有三个方面。首先,我们的研究通过分析分离和分类不同的数字技术提供了重要的理论见解,作为一种丰富我们对多种技术串联使用的理解的手段。其次,我们提供了经验证据来阐述不同的功能和价值,即不同的数字技术单独和集体地对企业在scre中的能力及其应对重大中断的能力做出了贡献。第三,我们的研究为利用数字工具在不确定环境中维持业务连续性提供了实用的见解。
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来源期刊
Information Systems Frontiers
Information Systems Frontiers 工程技术-计算机:理论方法
CiteScore
13.30
自引率
18.60%
发文量
127
审稿时长
9 months
期刊介绍: The interdisciplinary interfaces of Information Systems (IS) are fast emerging as defining areas of research and development in IS. These developments are largely due to the transformation of Information Technology (IT) towards networked worlds and its effects on global communications and economies. While these developments are shaping the way information is used in all forms of human enterprise, they are also setting the tone and pace of information systems of the future. The major advances in IT such as client/server systems, the Internet and the desktop/multimedia computing revolution, for example, have led to numerous important vistas of research and development with considerable practical impact and academic significance. While the industry seeks to develop high performance IS/IT solutions to a variety of contemporary information support needs, academia looks to extend the reach of IS technology into new application domains. Information Systems Frontiers (ISF) aims to provide a common forum of dissemination of frontline industrial developments of substantial academic value and pioneering academic research of significant practical impact.
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