Practical Advice to Improve High-Stakes Conversations

Abstract

Effective communication is crucial in the radiology department, particularly when miscommunication can lead to a reduction in patient safety, reduced satisfaction in the workplace, and an increase in staff burnout. Practical advice is presented for healthcare professionals, particularly radiology nurses, to assist in improving the outcomes of high-stakes conversations. Communication styles are explored and encourage directly addressing conflicts to prevent disruption in the radiology department. A detailed case study is provided, examining communication breakdown, strategies to address the communication breakdown, and methods to approach self-care. Key recommendations include reflection questions and self-care techniques before, during, and after addressing the communication breakdown. Through the integration of these strategies, effective communication and mutual respect are enhanced, leading to improved patient care outcomes and workplace satisfaction.