Revealing the mobile UX horizon: Exploring user experience aspects, attributes, and measurement methods - A systematic mapping study

IF 4.1 2区计算机科学 Q1 COMPUTER SCIENCE, HARDWARE & ARCHITECTURE

Computer Standards & Interfaces Pub Date : 2025-03-16 DOI:10.1016/j.csi.2025.103999

Haifa Alshammare , Mohammad Alshayeb , Malak Baslyman

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引用次数: 0

Abstract

Context

The exponential growth of mobile internet usage underscores the critical importance of investigating mobile app enhancements across various domains. User Experience (UX) emerges as a pivotal quality factor, encompassing emotional, sensory, and contextual dimensions, significantly influencing user behavior and retention.

Objective

This systematic mapping study investigates research efforts on mobile application UX to discern domains where UX has been explored, identifying UX aspects, attributes, and assessment methods.

Method

Through a standard systematic mapping procedure, 189 primary studies were identified from 9107 reviewed articles across five digital libraries.

Results

100 distinct UX aspects and 166 attributes were identified and categorized into App, User, and Context aspects. These aspects were distributed among 14 domains, with healthcare being extensively researched. The usability aspect is prominent in 54.5 % of studies. Efficiency, satisfaction, effectiveness, learnability, memorability, attractiveness, errors, and ease of use emerged as the most commonly utilized attributes—notably, these attributes are considered usability attributes among several standards. Additionally, 38 and 22 evaluation methods were identified for aspects and attributes, grouped into self-reported, physiological, observational, and expert evaluation categories. Questionnaires were predominantly utilized.

Conclusion

This review summarizes the mobile application UX landscape, highlighting key aspects, attributes, and evaluation methods across domains. Future research should leverage these insights to advance UX design and evaluation practices, fostering innovation in software engineering and human-computer interaction.

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揭示移动用户体验地平线：探索用户体验方面，属性和测量方法-一个系统的映射研究

移动互联网使用的指数级增长强调了在各个领域调查移动应用程序增强的重要性。用户体验（UX）是一个关键的质量因素，包含情感、感官和情境维度，显著影响用户行为和留存率。这个系统的映射研究调查了移动应用程序用户体验的研究成果，以辨别用户体验已经探索的领域，识别用户体验方面，属性和评估方法。方法通过标准的系统制图程序，从五个数字图书馆的9107篇综述文章中确定了189项主要研究。结果确定了100个不同的用户体验方面和166个属性，并将其分类为应用程序、用户和上下文方面。这些方面分布在14个领域中，其中对医疗保健进行了广泛研究。在54.5%的研究中，可用性方面表现突出。效率、满意度、有效性、可学习性、可记忆性、吸引力、错误和易用性成为最常用的属性——值得注意的是，这些属性在几个标准中被认为是可用性属性。此外，确定了38和22种评估方法的方面和属性，分为自我报告，生理，观察和专家评估类别。主要采用问卷调查。这篇综述总结了移动应用的用户体验格局，突出了跨领域的关键方面、属性和评估方法。未来的研究应该利用这些见解来推进UX设计和评估实践，促进软件工程和人机交互的创新。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Computer Standards & Interfaces 工程技术-计算机：软件工程

CiteScore

11.90

自引率

16.00%

发文量

审稿时长

6 months

期刊介绍： The quality of software, well-defined interfaces (hardware and software), the process of digitalisation, and accepted standards in these fields are essential for building and exploiting complex computing, communication, multimedia and measuring systems. Standards can simplify the design and construction of individual hardware and software components and help to ensure satisfactory interworking. Computer Standards & Interfaces is an international journal dealing specifically with these topics. The journal • Provides information about activities and progress on the definition of computer standards, software quality, interfaces and methods, at national, European and international levels • Publishes critical comments on standards and standards activities • Disseminates user''s experiences and case studies in the application and exploitation of established or emerging standards, interfaces and methods • Offers a forum for discussion on actual projects, standards, interfaces and methods by recognised experts • Stimulates relevant research by providing a specialised refereed medium.