Revealing the mobile UX horizon: Exploring user experience aspects, attributes, and measurement methods - A systematic mapping study

IF 4.1 2区计算机科学 Q1 COMPUTER SCIENCE, HARDWARE & ARCHITECTURE

Computer Standards & Interfaces Pub Date : 2025-03-16 DOI:10.1016/j.csi.2025.103999

Haifa Alshammare , Mohammad Alshayeb , Malak Baslyman

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引用次数: 0

Abstract

Context

The exponential growth of mobile internet usage underscores the critical importance of investigating mobile app enhancements across various domains. User Experience (UX) emerges as a pivotal quality factor, encompassing emotional, sensory, and contextual dimensions, significantly influencing user behavior and retention.

Objective

This systematic mapping study investigates research efforts on mobile application UX to discern domains where UX has been explored, identifying UX aspects, attributes, and assessment methods.

Method

Through a standard systematic mapping procedure, 189 primary studies were identified from 9107 reviewed articles across five digital libraries.

Results

100 distinct UX aspects and 166 attributes were identified and categorized into App, User, and Context aspects. These aspects were distributed among 14 domains, with healthcare being extensively researched. The usability aspect is prominent in 54.5 % of studies. Efficiency, satisfaction, effectiveness, learnability, memorability, attractiveness, errors, and ease of use emerged as the most commonly utilized attributes—notably, these attributes are considered usability attributes among several standards. Additionally, 38 and 22 evaluation methods were identified for aspects and attributes, grouped into self-reported, physiological, observational, and expert evaluation categories. Questionnaires were predominantly utilized.

Conclusion

This review summarizes the mobile application UX landscape, highlighting key aspects, attributes, and evaluation methods across domains. Future research should leverage these insights to advance UX design and evaluation practices, fostering innovation in software engineering and human-computer interaction.

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来源期刊

Computer Standards & Interfaces 工程技术-计算机：软件工程

CiteScore

11.90

自引率

16.00%

发文量

审稿时长

6 months

期刊介绍： The quality of software, well-defined interfaces (hardware and software), the process of digitalisation, and accepted standards in these fields are essential for building and exploiting complex computing, communication, multimedia and measuring systems. Standards can simplify the design and construction of individual hardware and software components and help to ensure satisfactory interworking. Computer Standards & Interfaces is an international journal dealing specifically with these topics. The journal • Provides information about activities and progress on the definition of computer standards, software quality, interfaces and methods, at national, European and international levels • Publishes critical comments on standards and standards activities • Disseminates user''s experiences and case studies in the application and exploitation of established or emerging standards, interfaces and methods • Offers a forum for discussion on actual projects, standards, interfaces and methods by recognised experts • Stimulates relevant research by providing a specialised refereed medium.