Modular AI agents for transportation surveys and interviews: Advancing engagement, transparency, and cost efficiency

Abstract

Surveys and interviews—structured, semi-structured, or unstructured—are widely used for collecting insights on emerging or hypothetical scenarios. Traditional human-led methods often face challenges related to cost, scalability, and consistency. For example, distributed questionnaires lack the ability to provide real-time guidance and request immediate clarifications. Recently, various domains have begun to explore the use of conversational agents (chatbots) powered by generative artificial intelligence (AI) technologies. However, considering decisions in transportation investments and policies often carry significant socioeconomic and environmental consequences, surveys and interviews face unique challenges in integrating AI agents. This issue underscors the need for a rigorous, explainable, and resource-efficient approach that enhances participant engagement and ensures privacy. This paper bridges this gap by introducing a modular approach accompanied by a parameterized process for designing and deploying AI agents for surveys and interviews, thereby supporting decision-makings in high-stakes contexts. We detail the system architecture, integrating engineered prompts, specialized knowledge bases, and customizable, goal-oriented conversational logic. We demonstrate the adaptability, generalizability, and efficacy of our modular approach through three empirical studies: (1) travel preference surveys, highlighting conditional logic and multimodal (voice, text, and image generation) capabilities; (2) public opinion elicitation on a newly constructed, novel infrastructure project, showcasing question customization and multilingual (English and French) capabilities; and (3) expert consultations about the impact of technologies on future transportation systems, highlighting real-time, clarification request capabilities for open-ended questions, resilience in handling erratic inputs, and efficient transcript postprocessing. The results suggest that the AI agent increases completion rates and response quality. Furthermore, the modular approach demonstrates controllability, flexibility, and robustness while addressing key ethical, privacy, security, and token consumption concerns. We believe this work lays the foundation for next-generation surveys and interviews in transportation research.