Experiences of Public Health Professionals Regarding Crisis Communication During the COVID-19 Pandemic: Systematic Review of Qualitative Studies.

IF 3.5 Q1 HEALTH CARE SCIENCES & SERVICES
JMIR infodemiology Pub Date : 2025-03-14 DOI:10.2196/66524
Tsuyoshi Okuhara, Marina Terada, Hiroko Okada, Rie Yokota, Takahiro Kiuchi
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引用次数: 0

Abstract

Background: The COVID-19 pandemic emerged in the digital age and has been called the first "data-driven pandemic" in human history. The global response demonstrated that many countries had failed to effectively prepare for such an event. Learning through experience in a crisis is one way to improve the crisis management process. As the world has returned to normal after the pandemic, questions about crisis management have been raised in several countries and require careful consideration.

Objective: This review aimed to collect and organize public health professionals' experiences in crisis communication to the public during the COVID-19 pandemic.

Methods: We searched PubMed, MEDLINE, CINAHL, Web of Science, Academic Search Complete, PsycINFO, PsycARTICLES, and Communication Abstracts in February 2024 to locate English-language articles that qualitatively investigated the difficulties and needs experienced by health professionals in their communication activities during the COVID-19 pandemic.

Results: This review included 17 studies. Our analysis identified 7 themes and 20 subthemes. The 7 themes were difficulties in pandemic communication, difficulties caused by the "infodemic," difficulties in partnerships within or outside of public health, difficulties in community engagement, difficulties in effective communication, burnout among communicators, and the need to train communication specialists and establish a permanent organization specializing in communication.

Conclusions: This review identified the gaps between existing crisis communication guidelines and real-world crisis communication in the digital environment and clarified the difficulties and needs that arose from these gaps. Crisis communication strategies and guidelines should be updated with reference to the themes revealed in this review to effectively respond to subsequent public health crises.

Trial registration: PROSPERO CRD42024528975; https://www.crd.york.ac.uk/prospero/display_record.php?RecordID=528975.

International registered report identifier (irrid): RR2-10.2196/58040.

公共卫生专业人员在COVID-19大流行期间危机沟通的经验:定性研究的系统回顾
背景:新冠肺炎大流行出现在数字时代,被称为人类历史上第一次“数据驱动大流行”。全球反应表明,许多国家未能有效地为这一事件做好准备。从危机中的经验中学习是改善危机管理过程的一种方法。随着世界在大流行后恢复正常,一些国家提出了有关危机管理的问题,需要仔细考虑。目的:收集和整理新冠肺炎大流行期间公共卫生专业人员向公众进行危机沟通的经验。方法:我们于2024年2月检索PubMed、MEDLINE、CINAHL、Web of Science、Academic Search Complete、PsycINFO、PsycARTICLES和Communication Abstracts,找到定性调查COVID-19大流行期间卫生专业人员交流活动中遇到的困难和需求的英文文章。结果:本综述纳入17项研究。我们的分析确定了7个主题和20个副主题。这7个主题是:流行病传播的困难、“信息大流行”造成的困难、公共卫生内外伙伴关系的困难、社区参与的困难、有效沟通的困难、传播者的倦怠以及培训传播专家和建立专门从事传播的常设组织的必要性。结论:本综述确定了现有危机沟通指南与数字环境下现实危机沟通之间的差距,并阐明了这些差距带来的困难和需求。危机传播战略和准则应参照本次审查揭示的主题进行更新,以有效应对随后的公共卫生危机。试验注册:PROSPERO CRD42024528975;https://www.crd.york.ac.uk/prospero/display_record.php?RecordID=528975.International注册报告标识符(irrid): RR2-10.2196/58040。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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CiteScore
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