The Impact of Smart Home Technology on Insurance Claims: Insights for Information Systems

Abstract

This study examines the impact of smart home security systems on property insurance claims. By analyzing insurance contract and claim case records from an insurance company, the research aims to identify correlations between the adoption of these technologies and the frequency and extent of burglary and property damage claims. Expert interviews highlight practical implications and strategies for integrating SHS into insurance products. The findings could influence insurance industry practices and the integration of these systems to enhance home security.