The role of artificial intelligence in smart city systems usage: drivers, barriers, and behavioural outcomes

IF 10.1 1区社会学 Q1 SOCIAL ISSUES

Technology in Society Pub Date : 2025-03-06 DOI:10.1016/j.techsoc.2025.102867

Joao Pedro Ferreira dos Santos , Celso Augusto de Matos , Aleš Groznik

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引用次数: 0

Abstract

Smart city and smart home systems are among the most impactful technological advancements of recent years, offering innovative solutions while also presenting new challenges for businesses and society. This study aims to investigate the antecedents (both drivers and barriers) of smart city system adoption, specifically those that incorporate artificial intelligence, and to analyse their effects on behavioral outcomes—more specifically, well-being and individual impact. The proposed model was tested using structural equation modelling with data from a survey of 211 individuals in Portugal. The main findings indicate that ubiquity and gamification were the most influential drivers of smart city system adoption. Conversely, perceived risks associated with these systems hindered their adoption. Additionally, our study demonstrated that trust significantly interacts with empowerment, perceived risk, and usage intention. Finally, usage intention was found to have a positive impact on well-being and individual outcomes in daily life.

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智能城市和智能家居系统是近年来最具影响力的技术进步之一，在提供创新解决方案的同时，也为企业和社会带来了新的挑战。本研究旨在调查采用智能城市系统的前因（包括驱动因素和障碍），特别是那些结合了人工智能的系统，并分析它们对行为结果的影响，更具体地说，是对幸福感和个人影响的影响。我们利用结构方程模型对所提出的模型进行了测试，数据来自对葡萄牙 211 名个人的调查。主要研究结果表明，普遍性和游戏化是推动采用智慧城市系统的最有影响力的因素。相反，与这些系统相关的感知风险阻碍了它们的采用。此外，我们的研究还表明，信任与授权、感知风险和使用意向之间存在显著的互动关系。最后，我们发现使用意向对日常生活中的幸福感和个人成果具有积极影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Technology in Society Multiple-

CiteScore

17.90

自引率

14.10%

发文量

316

审稿时长

60 days

期刊介绍： Technology in Society is a global journal dedicated to fostering discourse at the crossroads of technological change and the social, economic, business, and philosophical transformation of our world. The journal aims to provide scholarly contributions that empower decision-makers to thoughtfully and intentionally navigate the decisions shaping this dynamic landscape. A common thread across these fields is the role of technology in society, influencing economic, political, and cultural dynamics. Scholarly work in Technology in Society delves into the social forces shaping technological decisions and the societal choices regarding technology use. This encompasses scholarly and theoretical approaches (history and philosophy of science and technology, technology forecasting, economic growth, and policy, ethics), applied approaches (business innovation, technology management, legal and engineering), and developmental perspectives (technology transfer, technology assessment, and economic development). Detailed information about the journal's aims and scope on specific topics can be found in Technology in Society Briefings, accessible via our Special Issues and Article Collections.