The Practice: A Leadership-Endorsed Workplace Intervention to Improve Well-being in Healthcare Professionals.

Abstract

Background: Highly prevalent and worsened by the COVID-19 pandemic, burnout is associated with more frequent self-reported medical errors, suboptimal patient care, staff attrition, and lower professional fulfillment. There is a growing call for "wellness-centered leaders" who model, integrate, and prioritize well-being within the practice environment.  OBJECTIVE: Having piloted a novel intervention called "The Practice" in one work unit with promising outcomes, we set out to implement and prospectively study the intervention more broadly at our institution.

Design: Departmental leaders were offered an opportunity for their team to participate. Within each interested departmental group, participants were trained in the core components of "The Practice": five daily well-being exercises taking less than 15 min. Biweekly facilitated group meetings to share challenges and successes of doing "The Practice" were integrated into departmental meetings for 3 months. Outcome measures included the WHO-5 Well-being Index, the Wong & Law Emotional Intelligence Scale (WLEIS), and the Professional Fulfillment Index (PFI), completed at baseline and months 3, 6, 9, and 12 after enrollment. Changes over time were analyzed using mixed models. Supplemental experience data were collected from a convenience sample and analyzed using the Framework approach.

Participants: From May 2021 through January 2022, 191 physicians and allied health staff from 14 clinical departments were enrolled. Participants were majority female (84%, n = 161) and White (83.2%, n = 159).

Key results: We observed significant improvements in scores from baseline compared to month 3 that were sustained at later time points for WHO-5, WLEIS, and three of four PFI scales (p < 0.05). Experience data reflected feelings of gratitude that the institution was invested in their well-being, "humanization" of leaders, and increased awareness of coworker's feelings.

Conclusion: "The Practice" may be an effective, integrated, departmental wellness program by which healthcare organizations can support the well-being of their staff.