Understanding doctors’ contribution behavior in e-health service communities: A qualitative research

IF 10.1 1区社会学 Q1 SOCIAL ISSUES

Technology in Society Pub Date : 2025-02-26 DOI:10.1016/j.techsoc.2025.102856

Jiamin Peng , Chi Fu , Lishan Xie , Tzung-Cheng Huan

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引用次数: 0

Abstract

Doctors' contributions are crucial for the sustainable development of e-health service communities (e-HSCs). However, studies on the manifestation and formation of their behaviors in e-HSCs are limited. This study adopts a value co-creation and resource input perspective to explore how and why doctors contribute to e-HSCs, incorporating the group engagement model. Through in-depth, one-on-one online interviews with 23 doctors engaged in e-HSCs and grounded theory methodology, this study identified key manifestations of doctors' contribution behavior, which include knowledge contribution, adaptive communication and emotional care, holistic patient management, and community citizenship. Factors driving their contributions encompass the perceptions of gained resources, self-value within e-HSCs, identity considerations, and offline social connections. These findings illustrate doctors' dual motivations rooted in social identification and exchange within e-HSCs, accounting for the potential impacts of offline resources. This study provides practical insights to enhance doctors’ contribution behavior and ensure efficient e-HSC functioning, leading to societal well-being.

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来源期刊

Technology in Society Multiple-

CiteScore

17.90

自引率

14.10%

发文量

316

审稿时长

60 days

期刊介绍： Technology in Society is a global journal dedicated to fostering discourse at the crossroads of technological change and the social, economic, business, and philosophical transformation of our world. The journal aims to provide scholarly contributions that empower decision-makers to thoughtfully and intentionally navigate the decisions shaping this dynamic landscape. A common thread across these fields is the role of technology in society, influencing economic, political, and cultural dynamics. Scholarly work in Technology in Society delves into the social forces shaping technological decisions and the societal choices regarding technology use. This encompasses scholarly and theoretical approaches (history and philosophy of science and technology, technology forecasting, economic growth, and policy, ethics), applied approaches (business innovation, technology management, legal and engineering), and developmental perspectives (technology transfer, technology assessment, and economic development). Detailed information about the journal's aims and scope on specific topics can be found in Technology in Society Briefings, accessible via our Special Issues and Article Collections.