Healthcare Provider-Healthcare Receiver Risk Communication: A Role-Information Matching Perspective.

IF 3 3区医学 Q1 COMMUNICATION

Health Communication Pub Date : 2025-02-25 DOI:10.1080/10410236.2025.2465804

Jingru Huang, Qingzhou Sun, Yuwei Liu, Herizo Jose Andre Rakotondrampanana, Xiang Yu, Xiaofen Yu

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引用次数: 0

Abstract

Distortions in healthcare provider - healthcare receiver communication often lead to cognitive bias, diagnostic errors, and medical conflicts. The information concretization and information abstraction hypotheses present contradictory risk communication models, which makes it difficult to determine clinical references for healthcare provider - healthcare receiver risk communication. We proposed and demonstrated a hypothesis of matching healthcare provider - healthcare receiver roles with concrete - abstract risk information. The processing accuracy of concrete (e.g. frequency) and abstract risk information (e.g. probability) was compared between healthcare providers and healthcare receivers. The results showed that healthcare providers tended to estimate abstract risk information more accurately than concrete risk information, whereas healthcare receivers tended to estimate concrete risk information more accurately than abstract risk information. This tendency was observed for textual (Study 1), graphical (Study 2), and role-playing (Study 3) risk communication. The processing fluency mediated the interaction of role and risk representation in risk estimation accuracy (Study 3). These findings provide new insights into the theoretical disputes regarding healthcare provider - receiver risk communication and effective communication strategies.

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医疗保健提供者-医疗保健接受者风险沟通：角色-信息匹配视角。

医疗保健提供者-医疗保健接受者沟通中的扭曲常常导致认知偏差、诊断错误和医疗冲突。信息具体化假说和信息抽象假说提出了相互矛盾的风险沟通模型，这使得医疗服务提供者-医疗服务接受者风险沟通的临床参考难以确定。我们提出并证明了一个假设匹配医疗保健提供者-医疗保健接受者角色与具体-抽象的风险信息。比较医疗保健提供者和医疗保健接受者对具体风险信息（如频率）和抽象风险信息（如概率）的处理精度。结果表明，医疗服务提供者对抽象风险信息的估计比具体风险信息更准确，而医疗服务接受者对具体风险信息的估计比抽象风险信息更准确。这种趋势在文本（研究1）、图形（研究2）和角色扮演（研究3）风险沟通中都有观察到。加工流畅性在角色和风险表征对风险估计准确性的交互作用中起中介作用（研究3）。这些研究结果为医疗服务提供者-接受者风险沟通和有效沟通策略的理论争论提供了新的见解。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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来源期刊

Health Communication Multiple-

CiteScore

8.20

自引率

10.30%

发文量

184

期刊介绍： As an outlet for scholarly intercourse between medical and social sciences, this noteworthy journal seeks to improve practical communication between caregivers and patients and between institutions and the public. Outstanding editorial board members and contributors from both medical and social science arenas collaborate to meet the challenges inherent in this goal. Although most inclusions are data-based, the journal also publishes pedagogical, methodological, theoretical, and applied articles using both quantitative or qualitative methods.