Collaboration and sustainability-driven requirement prioritization for cloud platform planning oriented to value chain lifecycle services

Abstract

Requirements analysis is an essential part of the functional planning for cloud platforms. Traditional requirements analysis tends to focus on the customer perspective, rarely considering the dominant role of core manufacturers in the value chain. Integrating service collaboration, sustainable benefits and smart features into the lifecycle service implementation, we first establish the multi-stakeholder, multi-dimensional requirement framework from the perspective of customers, core manufacturers and their partners, including a novel closed-loop business collaboration requirement framework and the sustainable value co-creation framework. Rather than treating value requirements and service requirements as two separate parts, we propose a multi-stage decision model based on Quality Function Deployment (QFD) to establish the connections between service requirements and sustainable value achievement. Thus, the critical service requirements are determined from a holistic perspective of the interaction intensity of the service requirements and their contribution to sustainability. Then, the sensitivity analysis and comparative experiments are performed to verify the effectiveness of the proposed decision model and the necessity of considering judgment reliability in requirements decision. Our research work can guide core enterprises to optimize resource allocation in the value chain, and also provide decision support for the functional module planning of the cloud platform.