Utilization of telehealth services among multiple sclerosis patients in Iran.

Abstract

Introduction: Telehealth services, as an innovative solution in the healthcare sector, hold potential benefits for addressing the needs of individuals with Multiple sclerosis (MS). This study aims to investigate the level of telehealth service utilization among MS patients in Iran and explore the factors influencing their use.

Method: This study adopts a descriptive-analytical approach for its research objective and employs a survey-based method for data collection and analysis. The validity and reliability of the questionnaires underwent evaluation through content analysis and quantitative methods. Hypotheses regarding factors such as age, education level, sex, and type of disease affecting the extent of telehealth service utilization were examined.

Results: A majority of patients have availed themselves of telehealth services (78%), with a lower percentage using mobile applications for MS management (18%). Among patients, higher utilization of telehealth services was observed for finding a doctor and scheduling appointments (46%), accessing information about symptoms and disease conditions (39%), and communicating with physicians (38%). The study revealed no significant association between sex, age, and type of disease with the extent of telehealth service usage (p>0.05). However, the study demonstrated that education level is linked to the extent of telehealth service utilization (p<0.05).

Conclusion: The effective advancement of telehealth services for MS patients necessitates a thorough understanding of the needs, preferences, and constraints within this demographic. Consequently, telehealth platforms should be designed to be accessible and user-friendly for all patients, irrespective of age, sex, type of disease, or education level.