Educational needs of medical service providers on issues of continuous improvement of the quality of integrated medical care and ways of providing them.

Abstract

Objective: Aim: To determine modern strategies of quality assurance in medical care and to meet educational needs of health care professionals regarding the quality of medical care..

Patients and methods: Materials and Methods: The study programme included sociological surveys of healthcare professionals on their educational needs in terms of quality assurance of medical care. The study used bibliosemantic, sociological, medical and statistical methods, and content analysis. The study materials included scientific publications, the WHO program documents, national-level regulations and questionnaires on their educational needs in terms of quality of care and patient safety.

Results: Results: Data show that, there are still a lot of problems in quality assurance and safety of health care services. The respondents highly appreciated the results of implemented JCI requirements at the healthcare facility ([mean ± standard error] 4,3±0,07 points on a five-point scale), the level of information about current operational processes, changes, plans etc. (4,4±0,06), the clarity and comprehensibility of the quality assurance tasks (4,5±0,04), the control method (4,6±0,05), and the attitude of the management (4,6±0,05). The need to improve knowledge and acquire more competencies in health care quality was identified ([rate ± standard error] 88,4±2,30 respondents per 100 respondents).

Conclusion: Conclusions: The assessments by health care providers of the quality of medical care, level of knowledge on these issues and the need to improve them, with prioritization of topics and forms of training, found in the course of the study, form the basis for the programs of continuous improvement of medical care quality.