Implementation of a National Telephone Consultation Service for Clinicians in Mozambique.

IF 2.2 Q3 INFECTIOUS DISEASES
Maria Ruano, Adelina Maiela, Margarida Khapesse, Célia Cumbi, Rosa Bene, Restano Uamir, Erin Branigan, Jeff Lane, Edy Nacarapa, Ferruccio Vio, Florindo Mudender
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引用次数: 0

Abstract

The manuscript outlines the establishment of a remote consultation service for clinicians in Mozambique, highlighting best practices and lessons learned. It discusses the transition to full management by the Ministry of Health and the challenges of sustaining the service post-transition within the MoH Telehealth Program. The program evaluation results focus on the national telephone consultation service for HIV/AIDS care and treatment, which, between 2013 and 2019, received calls from a wide range of health facilities and cadres, including nonmedical prescribers, doctors, clinical assistants, and nurses. A 2017 clinician satisfaction survey indicated high satisfaction rates. Key implementation lessons emphasized the necessity of staffing the consultation line with highly trained clinicians, leveraging training to enhance service awareness and trust, supporting the public health system, maintaining operational flexibility, and strengthening pre-service clinical training.

莫桑比克临床医生全国电话咨询服务的实施。
该手稿概述了为莫桑比克临床医生建立远程咨询服务的情况,强调了最佳做法和吸取的经验教训。它讨论了过渡到由卫生部全面管理的问题,以及过渡后在卫生部远程保健方案内维持服务的挑战。方案评估结果侧重于全国艾滋病毒/艾滋病护理和治疗电话咨询服务,该服务在2013年至2019年期间接到了来自各种卫生机构和干部的电话,包括非医疗处方者、医生、临床助理和护士。2017年临床医生满意度调查显示,满意度较高。关键的实施经验教训强调了在咨询线配备训练有素的临床医生的必要性,利用培训来增强服务意识和信任,支持公共卫生系统,保持业务灵活性,加强职前临床培训。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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来源期刊
CiteScore
3.50
自引率
0.00%
发文量
43
审稿时长
13 weeks
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