Frictions in the Future of Work

MADISON VAN OORT
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Abstract

The concept of the “future of work”, though widely-referenced in mainstream media and policy discourse, remains persistently ambiguous, making it ripe for ethnographic intervention. Contrary to the techno-determinism of industry research and the limited focus of some public policy, I trace the social complexities and frictions of the future of work through the example of worker surveillance in the retail industry. I begin by reviewing the history of retail worker surveillance and showing how the social dimensions of worker surveillance have evolved alongside labor processes. Then, I explore a recently-proposed US policy that aims to combat worker surveillance, and I explore how that proposal might look different if it were informed by ethnography. I end by considering speculative methods and design justice frameworks as potential avenues through which applied ethnographers might wrestle with these social complexities and contribute to collectively redesigning futures of work.

未来工作中的摩擦
“工作的未来”的概念,虽然在主流媒体和政策话语中被广泛引用,但仍然模糊不清,使其成熟的民族志干预。与行业研究的技术决定论和一些公共政策的有限关注相反,我通过零售业工人监督的例子来追踪未来工作的社会复杂性和摩擦。我首先回顾了零售工人监控的历史,并展示了工人监控的社会维度是如何随着劳动过程而演变的。然后,我探讨了美国最近提出的一项旨在打击工人监控的政策,并探讨了如果该政策得到人种学的支持,它看起来会有什么不同。最后,我考虑了推测方法和设计正义框架作为潜在的途径,通过这些途径,应用民族志学家可能会与这些社会复杂性作斗争,并为集体重新设计工作的未来做出贡献。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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